Inventory Quality and Control Manager - Woonsocket, RI

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Purpose and Summary:

The Manager of Inventory, Quality, and Control is responsible for overseeing all aspects of inventory management (core production, NPI/Damages, cycle counts, slotting) and quality assurance (security, investigations, root cause analysis, inventory variance investigation) within the distribution center.

This position reports to the IQC Regional Director and collaborates across the supply chain network to create, develop, and improve processes and procedures to maximize operational efficiencies in collaboration with Distribution Operations, Corporate Compliance, Corporate Asset Protection, Security, Finance, and COE's. All duties are to be performed in accordance with CVS Health policies, practices, and procedures.

Driving the performance of assigned operational areas within a distribution center facility will be critical. This individual will also contribute to profit, expense, and customer service goal achievement as well as compliance with organizational standards and regulatory requirements.

Primary Job Duties & Responsibilities:

Process Improvement (20%)

• Identify opportunities to streamline inventory management processes and enhance efficiency
• Implement best practices and innovative solutions to optimize inventory accuracy and minimize 8 wastes
• Drive initiatives to improve safety, quality, delivery, cost, and inventory metrics
• Strategically manage slotting activities and projects aligned to the continuous improvement roadmap

Inventory Management (20%)

• Develop and implement inventory control procedures to ensure accurate inventory levels
• Coordinate and conduct regular cycle counts, inventory audits, and reconciliations to minimize discrepancies
• Analyze inventory data and trends to identify opportunities for process improvements and cost savings
• Work closely with procurement and logistics teams to optimize inventory levels and ensure timely replenishment

Quality Assurance (20%)

• Establish and enforce quality standards for incoming and outgoing products, ensuring compliance with regulatory requirements and company policies
• Implement quality control measures to identify and address defects or discrepancies in products, packaging, and documentation as well as in process and personnel
• Conduct regular inspections and quality audits to assess the effectiveness of quality management systems
• Join forces with cross-functional teams to drive root cause analysis and corrective actions in line with the CVS operating system

Team Leadership (20%)

• Lead and mentor a team of inventory control and quality assurance associates, providing guidance, training, and performance feedback
• Foster a culture of accountability, collaboration, and continuous improvement within the department
• Ensure that all team members adhere to safety protocols and compliance standards at all times

Asset Protection (20%)

• Manage, coordinate (in conjunction with DC Management), and control activities relating to asset protection and loss containment
• Oversee the implementation and management of security measures to protect company assets, reduce shrink, and ensure a safe environment for employees and vendors
• Build security and alarm systems, conduct investigations (actual and suspected), and coordinate with law enforcement agencies

Education:  Bachelor Degree in Supply Chain Management, Business Administration, or a related field preferred or verifiable High School Diploma/GED accompanied by 10+ years of related on the job experience in lieu of degree

Prior Work Experience: 8 to 10 years of related work experience required

Essential Qualifications and Functions:

• 5+ years of experience in inventory control, quality management, asset protection, or related roles, preferably in a distribution or logistics environment
• Strong understanding of inventory management principles, quality assurance standards, investigations, and regulatory requirements
• Proven leadership skills with the ability to effectively manage a team and dr