Head of Retail Field Engagement (US)

Work Location:

Cherry Hill, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Head of Retail Field Engagement is responsible for managing a team that engages with Retail market executives to, drive strategy deliverables and performance that enhances customer service and drives business growth with each market, partnering to develop & execute on a local market strategy, leveraging sales tools and tactics to support the field and drive results.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Plays a critical role in fostering stronger customer and business performance outcomes for the Retail Store Network – understanding tactics to hit strategic goals

• Provides consultative advice to TDBG Retail executives that supports developing and driving tactics to execute on the Consumer Bank Strategy

• Develops and executes retail engagement strategies that aligns with AMCB TD Bank's goals and objectives

• Oversees the deployment, adoption, and execution of the local Market strategy

• Identifies opportunities for business leaders to leverage Consumer channels and various tools and resources to drive business growth

• Partners across Consumer to understand business performance and utilizes insights to help the team on the market level strategies

• Provides product & marketing partners with local, competitive insights (market offers, bank closures, etc.)

• Partners with Change Management team to support local adoption and training

• Establishes KPIs to measure effectiveness of the Retail Sales Directors that align to overall AMCB TD Bank Objectives

• Evaluates performance analytics, identifies gaps, shares learnings, and reinforces behavioral expectations that drives outcomes

• Leads the consulting team as they develop hypotheses, reviews client information and research, derives insights, and translates into qualitative problem-solving that can be presented to retail executives and other stakeholders

• Supports Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members

• Partners with cross-functional leads (product, digital, customer experience, wealth etc.) to optimize processes and identifies business growth opportunities

• Assists the team in generating strategic insights, briefs, and tactical plans

• Contributes to building, modifying, and delivering on all learning/training

Education & Experience:

• Bachelors degree preferred

• 8+ years of experience in finance/sales strategy, or related field

• Experience in reading and interpreting data and providing recommendations

• Crafting unique and compelling stories, leveraging data and complex principles

• Ability to provide, craft and articulate points-of-views, guidance, and direction

• Experience in managing and mentoring teams

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we b