Jobs and Careers

Manager, Agency Operations (Chicago, IL)

United Statesfull_timeVerifiedPosted 22 May 2025

About the role

LOCATIONS: Candidates must reside and be able to travel within their geographic area. Territory sizes are dependent on the state the candidate manages.

Location:

City to reside in/near

Chicago, IL

Territory

Entire State

Travel

40%

SUMMARY:

We are seeking a Territory Sales Manager position who will be responsible for growth of agency relationships to increase profit of GEICO and GEICO-affiliated products within an assigned area of responsibility. OVERSEES the development and execution of policies that cater to increasing agency relationships.

RESPONSIBILITES:

Interviews and/or Approves job applicants for employment. Conducts and/or reviews associate performance appraisals. initiatives or approves salary adjustments, performance ratings, and other personnel changes. counsels associates and takes disciplinary action or terminates the employment of associates as appropriate.
Prospects, interviews, and approves new appointments to expand GEICO’s agency distribution.
Manage agents within a designated area of responsibility using in person, virtual, phone, and email to build relationships, deliver trainings, and manage agency performance. Implements policies and procedures of the agency program.
Takes national strategic initiatives and translates them into local goals and objectives; GAINS commitment and holds agents accountable for execution.
Monitors the performance of agents in relation to goals, procedures, and guidelines.
Counsels’ agents, and with leadership support, takes disciplinary action of agents up to and including termination.
Delivers effective communications; assists agencies in developing local marketing plans and strategies to meet growth goals. Uses data analysis to prepare pre-call strategies to focus on the greatest opportunity within the designated area of responsibility and/or specific agency.
Acts as subject matter expert on GEICO and GEICO-affiliated product, features, and tools. Research to maintain a clear understanding of competitor offerings to influence agents to sell our product.
Evaluates agency performance and holds agents accountable for agreed upon action plans.

Conducts training of agency staff on GEICO and GEICO-affiliated products, services, and value proposition.
In collaboration with leadership and the product team, develops efficient and effective growth plans utilized by agencies.
Prepares department business plans, staffing projections and budgets. Requisitions supplies and materials necessary for efficient operation. Reviews plans and budgets periodically to achieve cost reduction where possible.
Adheres to the GEICO Code of Conduct, company policies and operating principles.
Meets attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management.

REQUIREMENTS:

Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking
Must be able to speak in a clear, empathic, and professional manner via phone
Must be able to meet in person and virtual
Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
Must be able to multi-task
Must be able to learn and apply large amounts of technical and procedural information
Preferred experience:
- Bachelor’s degree or 3 years sales or relevant insurance
- Prior experience with driving sales results
- Prior experience working with different lines of insurance a plus (P&C, Commercial, Life/Health)
Compliance with GEICO’s driving standards and/or policy
Valid driver’s license and auto insurance