Operations Supervisor

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The position is responsible for supervising employees in the dish/EPA, pre-load, liquor/beverage and transportation areas. Ensures timely completion of all required activities in support of catering efforts.

Salary Range: $56,000-62,000

Application Closure Statement

• To be considered for this position, please submit your application by 9/1/2025

Main Duties and Responsibilities:

• Responsible for leading and directing all dish room, liquor/beverage process employees.

• Ensures quality production standards are maintained for all accounts

• Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies

• Prepares management reports (ex. attendance, HAACCP and labor) reports as required.

• Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures. 

• Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications. 

• Ensures that all products are coded according to Gate Gourmet procedures.  

• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.

• Completes required requisitions for the Storeroom to ensure adequate supply is maintained.

• Responsible for maintaining daily temperature logs and other logs and reports as required.  

• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.

• Controls food cost and other controllable costs

• Work with management staff to improve performance of the unit

• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.

• Manages work flow balancing - - the division of responsibilities amongst employees on each shift.

• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)

• In conjunction with department leaders determines number of employees needed by shift

• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.

• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.

• Monitors daily manpower planning and schedules employees. 

• Responsible for employee retention and reducing employee turnover.

• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).

• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.

• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.

• Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

• High School Diploma or GED required.

• Associates degree preferred.  

Work Experience:

• 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred

Technical Skills: (Certification, Licenses and Registration)

• Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.

• Current or previous labor relations experience is a plus, but not required.

• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.

• Ability to train others required.

• Must have the ability to give negative and positive feedback to employees on a daily basis.

• Excellent time management skills required.  Ability to handle multiple tasks without losing focus on priorities.

• Strong organizational, analytical, communication and leadership skills required.