Senior Manager, MAx Strategy & Business Operations

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Summary:

The Senior Manager, MAx Strategy & Business Operations plays a critical role in enabling effective decision‑making, alignment, and operational excellence across the MAx organization. This role partners closely with the MAx core functional areas—including Global Market Access & HEOR, International Access, and Global Pricing—to drive consistent, high‑quality execution across strategic planning, business operations, and people strategy initiatives.

Reporting to the Senior Director, MAx Strategy & Business Operations, this position serves as a trusted operational partner, ensuring strong governance, clear communication, and scalable infrastructure to support a complex, global, matrixed organization. The ideal candidate brings strong organizational judgment, exceptional attention to detail, and the ability to manage multiple priorities while maintaining a high standard of quality and professionalism.

Responsibilities:

Strategic Planning, Governance & People Strategy:

• Enable MAx strategic planning and people strategy initiatives through effective governance, leadership engagement, and cross‑functional coordination.

• Support leadership forums and culture‑building efforts by ensuring clear agendas, aligned materials, and timely follow‑up to drive accountability and decision‑making.

• Partner with stakeholders across MAx to reinforce consistent operating rhythms and ways of working.

Congress & Conference Operations:

• Serve as the primary liaison between Congress Management and MAx, owning the MAx��wide execution model for major congresses and conferences.

• Lead end‑to‑end operational coordination, including attendee registration, logistics, and cross‑functional alignment, to ensure seamless execution and a consistent experience across therapeutic areas and regions.

MAx Forums & Recurring Meetings:

• Lead the planning and operational execution of key recurring MAx forums (e.g., Marketing Touchpoints, MAx Forums, DEX meetings).

• Oversee end‑to‑end meeting operations, including distribution list management, agenda and material consolidation, timely dissemination of outputs, and maintenance of meeting records and repositories.

• Ensure meeting materials and recordings are accessible, organized, and consistently managed to support transparency and institutional knowledge.

Operational Infrastructure & Communications:

• Manage and maintain MAx SharePoint and Value Pack sites, establishing governance standards to ensure content is well‑organized, current, and easily accessible in collaboration with content owners.

• Oversee the OneMAx email inbox, triaging inquiries and routing appropriately to enable efficient, consistent, and scalable communication across the MAx organization.

• Support ownership of the OneMAx calendar, ensuring accuracy and visibility of key meetings, milestones, and events to promote alignment and awareness.

Continuous Improvement & Innovation:

• Identify and advance opportunities to improve processes, including the thoughtful application of AI and digital tools, to enhance operational effectiveness, scalability, and efficiency across MAx.

Qualifications:

• Bachelor’s degree required; advanced degree preferred.

• Minimum of five years of experience in business operations, strategy, project management, or a related field, preferably within pharmaceutical, biotech, or healthcare environm