Customer Service Representative

All current City of Sarasota employees must apply to job postings on the internal career site.

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NOTE: The City of Sarasota is an Equal Employment Opportunity, Veteran, E-Verify and Drug Free Workplace employer. Click to view the City's Veterans Recruitment Plan. Click to view a the City's Educational Equivalency Statement.

Department:

Utilities Billing Office

Employee Type:

Regular

Time Type:

Full time

Salary Range:

$21.0871 - $26.3588 Hourly / $43,861.17 - $54,826.30 Annually

Job Posting Period:

November 03, 2025 - November 18, 2025 12:00 A.M.

Job Description:

Overview

To provide quality customer service and a variety of routine/advanced, reporting and clerical/cashier duties relating to the collection and reconciliation of utility payments; the maintenance and adjustment of customer accounts and related records; reporting of delinquent customer accounts and the opening and closing of utility accounts.

Essential Functions

• Answers customer inquiries over the counter and on the telephone.

• Investigates billing errors and resolves customer complaints relating to such errors.

• Assists customers to resolve minor problem accounts; makes routine adjustments to customer accounts as appropriate.

• Receives Utility Bill payments, negotiates partial payments amounts and delinquency payment extensions and monitors accounts with payment extensions.

• Maintains records of monies received and issues appropriate receipts.

• Sorts, reviews and balances receipts daily; prepares accurate detailed reports of collections.

• Maintains customer accounts and related records incidental to cashier operations.

• Balances cash and combined receipts for bank deposits.

• Deposits City monies collected in designated depositories.

• Adjusts utility bills for minor billing errors, leaks, pool fills, vacation garbage and other authorized, routine purposes.

• Maintains records and reports for accounts in a non-pay status and for meters to be disconnected.

• Opens new utility accounts and initiates new service; closes accounts when required.

• Initiates meter check reads and meter bench tests when required.

• Corrects routine errors in the customer master file database.

• Maintenance of daily-automated cash receipt functions related to: bank drafting, lockbox service and other electronic forms of payment.

• Assists in the training of Customer Service Representatives in the policies and procedures of the department.

• The intent of this class description is to provide a representative summary of the types of duties and responsibilities that will be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.

Minimum Qualifications

• High School Diploma or GED,

• Two (2) years experience as a cashier or teller, or in accounting, bookkeeping, or accounts receivable work, preferably in a customer service environment.

Job Based Competencies

• Ability to communicate effectively both orally and in writing as well as operate a personal computer is required.

• Knowledge of City and Public Works regulations, rules, procedures and functions relating to utility accounts and billing, including procedures for correcting routine billing errors.

• Proficiency in business communications to include: listen, exchange ideas, give and receive feedback, proper grammar usage, spelling