Chief of Staff to SVP of Strategy & Ops

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.

To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

Role Summary

The Chief of Staff to SVP, Strategy & Ops is a strategic partner and force multiplier, enabling high-leverage execution across Mozilla Corporation’s growth-critical domains: strategy, monetization, data, advertising, customer experience, trust & safety, and business operations. This senior role is central to driving coherence, speed, and impact across MoCo’s most pivotal cross-functional initiatives.

This is a builder-operator role for someone who can architect operating models, drive executive forums, and embed accountability frameworks—while also getting hands-on to resolve bottlenecks and deliver outcomes.

This role is distinct from Mozilla.org’s portfolio-level Chief of Staff and is designed for a proven leader ready to help steward the organization’s role in Mozilla’s transformation and deliver execution excellence in a rapidly evolving business.

Key Responsibilities

1. Strategic Program Leadership

• Lead or co-lead cross-functional, high-impact initiatives within Mozilla Corporation (e.g., optimization projects, AI integration initiatives)​.
  
• Operationalize strategic imperatives into workstreams with timelines, clear milestones, and cross-org accountability structures​.
• Resolve cross-functional ambiguity and execution misalignment by coordinating with the SVP’s senior leadership team and other MoCo execs.
  

2. Team Operating Model & Governance

• Design and evolve the operating rhythm for Strategy & Ops: QBRs, offsites, leadership forums, and cross-functional check-ins.
• Ensure Strategy & Ops priorities are integrated into MoCo-level strategic planning, execution dashboards, and board-level communications.
• Maintain shared operating artifacts like team-wide scorecards, authority matrices, initiative tracking, and milestone reviews.
  

3. Cross-Org Collaboration & Communication

• Serve as the connective tissue between Strategy & Ops teams (includes: Strategy, Monetization teams, Ops, Data, Ads Product & Eng) and peer organizations across MoCo.
• Lead the coordination and content development for strategic planning inputs, OKRs, investment proposals, and executive narratives.
• Support org-wide storytelling by drafting SVP communications and presentation materials.
  

4. Decision Support & SVP Leverage

• Act as a strategic advisor and counsel to the SVP—helping prioritize time, decision-making focus, and organizational attention.
• Drive clarity, structure, and action in ambiguous or emergent strategic opportunities.
• Represent the SVP in meetings and working groups when needed, ensuring progress continues without introducing friction or overhead.
  

5. Org Effectiveness & Culture Enablement