Quality Control Associate

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? 

 

As a Quality Associate I within the Wholesale Lending Services team, you will be responsible for managing the Quality Control (QC) team and processes globally for a function and/or line of business. You will act as the primary liaison with line of business/operations, engage other lines of defense and supporting partners, monitor the control environment and operational environment, provide analysis of review results, manage a functional unit, and handle projects of medium scale and complexity. This role provides an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area

 

Job Responsibilities:

• Manages the Quality Control (QC) team and processes globally for a function and/or line of business, including the implementation of operational policies, processes and procedures for Commercial Operations
• Acts as the primary liaison with line of business / operations to provide results, articulate findings verbally in recurring meetings, analyze disputes, reassessments, and escalations, and demonstrates fortitude against potential adversity
• Engages other lines of defense and supporting partners (i. e. Risk, Compliance, and Audit) partners to review or escalate findings with respect assigned vertical
• Monitors the control environment and operational environment for changes which may impact testing - specific to assigned areas                                                                                 
• Provides analysis and deep dive of review results including reporting trends through monthly reporting. Partner closely with key stakeholders to develop effective quality program practices. Provides feedback to line of business / operations managers on quality performance and recommend corrective actions as needed; supports line of business / operations with quality initiatives, as appropriate
• Manage a functional unit including accountability for effective and efficient processes and services to internal departments. Manages and directs overall team activities, metrics, coaches for improvement, and monitor’s progress
• Oversees employee development, monitoring individual and team performance, and encouraging/ driving team engagement.
• Recommends and implements process changes to improve services and systems
• Manages projects of medium scale and complexity as assigned and completes deliverables timely

Required Qualifications, Skills and Capabilities:

• Bachelor’s degree or equivalent; 3+ years experience in financial services industry with solid background in credit monitoring
• Strong Analytical/critical thinking skills and strong attention to detail
• Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner
• Self-motivated with effective time management and multitasking skills
• Demonstrates interpersonal skills; exceptional collaboration and relationship building skills
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results; ability to work a flexible shift as required
• Strong sense of urgency by responding immediately to escalated issues

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate