Account Manager

You might not realize it but digital out-of-home is all around you; from the billboards in Times Square, to the TVs at gas pumps, screens at electric vehicle charging stations, elevators, the grocery check-out aisle and everything in between. Our mission is to power that global digital signage ecosystem. We’ve built software solutions that can run entire signage networks and an end-to-end marketplace for programmatic advertising exclusively for digital out-of-home.
About us:
Vistar Media is a rapidly expanding global software and advertising technology company. Our innovation and leadership in the industry have been recognized by AdExchanger’s Top Programmatic Power Players and Street Fight’s Innovator Awards. We pride ourselves on our positive, supportive culture and are looking to scale our teams globally. Be a part of our exciting journey!
About the role:
We're adding to our Client Success team, and are searching for experienced candidates who are looking to work with top-tier clients in a growing market. A successful candidate for this role has built collaborative client relationships; understands the digital advertising landscape; is fluent in programmatic advertising and the RTB landscape; excels in fast-paced startup environments; and has strong communication and problem-solving skills. You will report to the Director of Client Success and work closely with the Sales, Supply, Analytics, and Product teams to ensure client success across both managed and self-service advertising campaigns.

What you'll do:

• Manage Vistar’s demand clients across managed and self-service buys
• Understand the Vistar Media platform, its core product offerings, and the ability to communicate how it can meet client objectives
• Respond to RFPs and create comprehensive media plans for existing and potential clients
• Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success
• Grow client platform usage and improve results through training and onboarding self-service clients 
• Communicate directly with agencies, brands, DSPs, internal teams and external vendors as necessary
• Upsell and renew existing clients with innovative ideas that focus on retention and growing business
• Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience

What experience we're looking for:

• Bachelor’s degree
• 3-5 years experience working in client success role within the media or advertising industry
• Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs
• Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics
• Proficiency working in ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Millward Brown, ResearchNow, etc.

Who you are:

• Passionate about building client relationships 
• Excellent time management skills and ability to multi-task across multiple projects and stakeholders
• Thrive in fast-paced environments
• Positive attitude and passion for their work

What we offer:

• Flexible, fun start-up environment and culture
• An approachable and accessible C-Suite
• Comprehensive health benefits
• 401k + match
• Quarterly Lifestyle Stipend
• Unlimited PTO and summer Fridays
• Company-wide and team specific entertainment budgets for both in-person and virtual team building 
• Sponsored Volunteer Events and Vistar Gives Back program
• An awesome and supportive bunch of people to work with and learn from

If you’re ambitious, highly driven and interested in making a big impact at a rapidly growing company, Vistar is the place for you. Apply to join our team!
Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.