Manager – Field Clinical Operations

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting  journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models
Role Overview
The Operations Manager – Field Clinical Operations is responsible for overseeing all Field Clinical Coordinators (FCCs) nationwide while remaining actively involved in field execution. This is a hands-on leadership role that includes training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities (SNFs) across the U.S. Extensive travel is required.

Responsibilities

• Field Team Leadership
• Manage, coach, and support FCCs across the U.S.
• Lead onboarding and training of new FCC hires
• Conduct regular field visits and provide performance feedback
• Act as escalation point for complex operational or customer issues
Installation, Training & Field Support
• Lead and support RPM device installations, setup, and validation
• Train nurses and care teams on device usage, workflows, and best practices
• Troubleshoot hardware, software, and connectivity issues in the field
• Ensure devices are properly maintained and updated
Operational Planning & Coordination
• Plan and coordinate installation schedules, travel, and logistics
• Support device inventory, shipping, and deployment tracking
• Ensure efficient use of field resources across multiple facilities
Compliance & Quality
• Ensure HIPAA, safety, and infection-control standards are followed
• Maintain accurate documentation of installations and service activities
• Provide feedback to product, engineering, and leadership teams
Customer Engagement
• Work directly with SNF administrators, nursing leadership, and maintenance teams
• Support long-term relationships with customer sites

Qualifications

• CNA, Paramedic, or Medical Assistant (MA) certification (at least one required)
• 3–5+ years’ experience in clinical operations, medical devices, or healthcare technology
• Experience in SNFs or long-term care strongly preferred
• Valid driver’s license and willingness to travel extensively nationwide
• Strong communication, organization, and problem-solving skills

Benefirs

• Competitive salary
• Paid holidays
• Travel reimbursement

About Dozee (www.dozeehealth.ai)
Vision & MissionSave Million lives with Health AI
Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours. 
VideosScience Behind Dozee : Ballistocardiography & Artificial Intelligence100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva StudyDozee saves life of a mother at homeLeading Healthcare Game changers work with DozeeIntroducing Dozee VSDozee Shravan - A clinical grade RPM service
Dozee in News:
Bloomberg - Oct 21, 2024