Patient Service Specialist - Oncology

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist - Oncology

                        

Location

Canton

                    

Facility

Mercy Hospital

                     

Department

Outpatient Infusion Center-Cleveland Clinic Mercy Hospital

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

At Cleveland Clinic Mercy Hospital, patients experience comprehensive, compassionate cancer care close to home. Mercy Hospital brings top-tier cancer care with innovative technology to the community. Led by our empathetic team of caregivers, we are dedicated to supporting patients every step of the way. Our accessible care keeps patients close to home and connected to their support system, easing the burden of treatment while delivering the excellence patients deserve. 

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This specific Patient Service Specialist will be working in the Cancer Center/Surgery Center within the Oncology department. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.     

 

A caregiver in this position works days from 8:00AM – 4:30PM.  

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree  

• Working knowledge of PC window applications 

• Ability to perform basic math sufficient to process insurance co-pays 

 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills 

Our caregiv