Role: Clinical Quality Lead

Location: US Remote with preferences in either Austin, TX, Chicago, IL, Atlanta, GA, Bay Area, CA, Seattle, WA, New York or Boston, MA

About The Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role
The Clinical Quality Lead is a key individual contributor responsible for executing and optimizing Wheel’s quality assurance and patient safety processes across clinical programs. Reporting to the Senior Manager of Clinical Quality and Safety, this role owns clinician performance workflows, incident response documentation, cross-functional quality projects, and quality reporting. The ideal candidate is a detail-oriented, systems-minded clinician who thrives on tactical execution and cross-functional collaboration in a telemedicine environment.

What You'll Do

Quality Improvement & Assurance

• Own the end-to-end execution of clinician chart audits, including manual audit uploads, watchlist tracking, and spearheading the roll-out and long-term program management of AI-driven audit workflows.

• Coordinate with Clinician Success Leads (CSL) to post-refresher chart reviews and performance improvement plan (PIP) documentation

• Support the Quality Assurance Committee (QAC), including clinician case preparation, meeting documentation, and tracking of QAC outcomes

• Create and maintain clinician education materials in Skilljar

• Own snippet and guideline editing to ensure clinical content remains up to date and actionable

Clinical Incident & Risk Management

• Investigate clinical incidents, conduct chart audits, and collaborate on root cause documentation and recommendations

• Draft corrective action language and contribute to safety policy updates

• Assist with internal documentation and reporting on safety trends

Metrics, Reporting & Communication

• Track and synthesize quality, safety, and clinician performance metrics using manual and automated tools

• Collaborate with BI and R&D to streamline dashboards and audit reporting workflows

• Contribute to client-facing quality reports and QBR materials

• Monitor antibiotic stewardship trends and surface system-level insights

Cross-Functional Collaboration

• Drive cross-functional initiatives as a tactical liaison across Clinical Operations, Network Operations, R&D, Business Intelligence, and Customer Success, taking independent initiative to solve bottlenecks and secure necessary alignments.

• Independently troubleshoot and unblock operational hurdles or communication delays with internal teams and contract clinician networks

• Coordinate quality documentation and audit schedules in support of platform and clinician performance initiatives

• Create summary decks and reports to support operational briefings

• Participate in clinical intake questionnaire development and configuration of new treatment areas

• Assist with production testing to validate EMR workflows prior to client launch

Who You Are

• Advanced clinical degree required (e.g., NP, MD, DO, PA); active license preferred

• 3–5+ years of experience in clinical quality, patient safety, or medical operations in a digital health or telehealth setting

• Demonstrated expertise in clinician audit workflows, documentation, and reporting

• Experience with Airtable, Looker, or comparable systems for quality tracking

• Professional resilience and adaptability; comfortable managing shifting priorities and routine backlog management in a fast-paced digital health environment

• Highly organized and self-directed, with strong communication and documentation skills

• Demonstrated ability to operate with a high degree of autonomy, navigating ambiguity and independently solving problems without requiring step-by-step managerial direction

• P