Manager Client Service - NY

Company :

Job Description : 

JOB SUMMARY

This job drives the delivery of products and services for client accounts.  The incumbent manages the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to all aspects of business.  Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.

This role can be based in WNY, NENY, or Pittsburgh, PA

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Oversee the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to account business, monitoring work plan development, internal operations activities, vendor interaction, and client relationships and/or Par Plan administrative activities.

• Interface as the “lead” on behalf of the Organization with all levels of the corporation involved in account business.

• Represent client service management and administration in finalist meetings and new sales opportunities.

• Assist the Client Management team in ensuring that the level of support for sales, business units, and client contacts is appropriate.

• Manage corporate projects related to designated markets such as system migrations, new product implementation, and new partner implementation.  Apply and implement project management, estimation and tracking tools on a continual basis.  

• Represent all client business/systems issues to workgroups and project teams within the corporation.

• Demonstrate leadership skills, motivating staff, facilitating teamwork, delivering quality projects and achieving client satisfaction to ensure that the level of support is appropriate in adjusting, reallocating, or cross-training staff where necessary.

• Collaborate and build relationships with key internal and external stakeholders to develop strategies that anticipate and address client business needs.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 5 years experience in client service or other relevant experience

Preferred

• 3 years experience in Leadership or management

SKILLS

• Service orientation

• Diligence

• Problem-solving

• Communicate

• Drive for results

• Critical thinking

• Influence, persistence, & resilience

• Planning and organizing

EDUCATION

Required

• Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• State-specific Producer License in Life, Accident & Health are required or must be obtained within 45 days of hire

Preferred

• None

Language (Other than English):

None

Travel Requirement:

0%-25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Frequently

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

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