Vice President, Operations [Delivery & Fulfillment - Pharmacy]

Alto is America’s leading digital pharmacy, transforming a $500 billion industry. Founded in 2015, Alto’s better pharmacy model is centered on the critical role of pharmacists as the final link in a person’s health journey. Alto combines expert pharmacist care with purpose-built technology to deliver a more convenient and affordable experience for those who need medication. To date, Alto has fulfilled more than three million prescriptions, expanded to twelve markets, and built a mobile app experience that makes it easier than ever to manage medications and chat with a pharmacist. As Alto continues its rapid growth, it remains customer obsessed, with an industry-leading NPS score of 86.

About the Role

The Vice President of Operations is responsible for the Fulfillment and Delivery of prescriptions at Alto Pharmacy. This role will lead our pharmacist and courier staff while executing the prescription fulfillment processes to the expectations of the patient while achieving company objectives. This role will be expected to create industry leading operational capabilities, develop and attract top talent while scaling the organization to meet growth expectations. The role will assist in improving patient experience, leading and developing teams, launching new locations, maintaining inventory accuracy, implementing automation and systems while ensuring on time delivery for our expanding patient, provider and partner population. 

Our mission at Alto is to be the world’s most patient-centric pharmacy, where patients receive the care they deserve. Alto has industry leading technology foundation, offers a full service pharmacist staff and executes a same day courier service across 13 markets in the US. Qualified candidates will have a history of motivating and leading large teams to achieve company critical results. This person will have a strong grasp of lean manufacturing principles, ability to create and deploy bar raising process improvements while partnering with engineering teams to develop technology that consumes complexity and scales the business. 

Accelerate Your Career as You

• Build a world class operational engine that serves as a competitive advantage for Alto Pharmacy
• Aggressively identify waste, streamline processes while offering new services for our Patients, Providers and Partners. 
• Develop strategic plans and process operating techniques which deliver meaningful results while operating in a fast-paced environment
• Develop fulfillment network strategy and build network budget and operating plan that meets company objectives
• Oversee current markets and support launching new locations 

 

A Bit About You

Minimum Qualifications:

• 10+ years of progressive experience working in operations and at least 7+ years in a leadership role supporting operational functions in the areas of fulfillment, delivery and/or pharmacy.
• Strong communication skills and ability to influence senior leaders and develop business cases.
• Strong relationship management experience building relationships quickly with key clinic partners and manufacturers.
• Have scaled teams and built sustainable tools and repeatable processes.
• Analytics and metrics focused and have a track record for driving KPI improvements.
• Understands product and program partnerships with cross functional teams. 
• Ability to train, motivate, and coach teams maintaining high standards and positive morale.

 

Preferred Qualifications: 

• Master’s in Business Administration (MBA).
• Have a Pharm-D degree, pharmacy background, or have healthcare experience.
• Experience in the areas of lean thinking, and/or standard work.

Additional Physical Job Requirements

• Read English, comprehend, and follow simple oral and written instructions.  The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
• Communicating with others to exchange information.  Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
• Sedentary work: Sitting most of the time, exerting up to 10 pounds of force