Product Operations Measurement Associate

Join the Product Operations organization for an exciting opportunity to help support key strategic priorities aimed at improving operational effectiveness and productivity across CCB Product, Experience and Technology (PXT). Work together with strategic partners to evaluate and create comprehensive measurement frameworks, develop insightful reporting to drive actionable decisions, drive adoption and accountability around new and existing reporting tools and enhance the user experience by optimizing measurement reporting and tooling.

As an Associate in the Product Operations Change Management & Measurement team, you will help to develop key measurement frameworks and reporting tools to enable the PXT community to drive change and enhance overall effectiveness and productivity. You will take a data driven approach to develop valuable insights to support overall operational efficiency of portfolios and products, while also summarizing key takeaways to support leadership strategies. You will play a valuable role in building and enhancing reporting tools and providing execution support for PXT measurement solutions. 

For this role, candidates must be able to physically work in our Wilmington, DE or Columbus, OH office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

Job Responsibilities  

• Brainstorm how to organize complex information in a strategic and compelling way to support PXT reporting at all levels of the organization
• Assist in developing reporting insights for executive level and broader organizational reporting
• Maintain reporting cadences and identify opportunities to automate / enhance existing reporting processes
• Support execution and project management activities to manage and deliver work on key workstreams and tasks
• Develop and maintain documentation for reporting solutions
• Participate in conversations with key partners to gather feedback and evaluate enhancement opportunities for existing tools and reporting insights 
• Support leadership ad-hoc data analysis requests
• Support touchpoints with PXT leadership and strategic partners to align on strategic priorities and task prioritization

Required qualifications, capabilities and skills

• Bachelor’s degree in Business, Finance, Economics or other related area
• 3+ years of relevant experience in Data Analytics, Consulting, Strategy or Business Management roles 
• Advanced skills in Microsoft Excel and PowerPoint
• Exposure to data manipulation and visualization tools such as Alteryx, Tableau, etc.
• Highly motivated self-starter with excellent time management / prioritization skills
• Adept at forging strong internal relationships across a broad range of functions
• Self-motivated and able to work with a high degree of independence and ownership
• Excellent attention to detail, project management and organizational skills
• Strong written and verbal communication skills 
• Strong analytical and logical problem solving skills 

Preferred qualifications, capabilities and skills

• Familiarity with Align / JIRA / Confluence and product operating model preferred

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.

Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.

 

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to