Complex Investigations & External Outreach Manager (Hybrid - 3 Days in Office - VA/TX)

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

In this Complex Investigations & External Outreach Manager role, you will be responsible for complex financial crime investigations, manage external relationships with regulatory and law enforcement agencies, and ensure compliance with anti-money laundering (AML) regulations and fraud prevention protocols. This role is ideal for a meticulous professional with a strong background in AML, fraud detection, and risk management, combined with excellent communication and stakeholder engagement skills.

Our Impact:

• Strengthens the organization’s ability to detect, prevent, and mitigate complex financial crimes, safeguarding its assets, reputation, and customers.

•  Enhances compliance with AML and fraud-related regulations, reducing regulatory risks.

• Builds and maintains trusted relationships with regulators, law enforcement agencies, and industry partners, fostering effective collaboration in combating financial crimes

• Drives the development of innovative investigative strategies and tools, improving the efficiency and accuracy of fraud and AML detection

• Promotes a culture of awareness and accountability by providing training and insights on financial crime risks across the organization

• Contributes to the organization’s overall risk management framework, ensuring alignment with evolving industry standards and best practices

• Support the technology infrastructure that drives the Financial Crimes Program

Your Impact:

• Collaborate with internal teams to identify patterns, risks, and root causes of financial crimes

• Promote awareness of financial crime risks across the organization

• Summarize and report potential issues early and clearly for relevant audiences

• Foster strong working relationships with external partners to facilitate information sharing and collaboration on financial crime prevention

• Stay updated on evolving financial crime trends, regulatory changes, and industry best practices

• Represent the organization in meetings, regulatory audits, and industry forums

• Conduct thorough reviews of suspicious activity reports (SARs), customer transactions, and high-risk accounts

• Prepare detailed investigation reports and maintain accurate records of all cases

• Present findings and recommendations to senior management and relevant committees

• Ensure timely and accurate filing of regulatory reports, such as SARs

• Deliver standard oversight memos and reporting metrics, while innovating on new ways to access and deliver information

• Work with all divisions to ensure investigations are conducted in accordance with regulatory requirements and company policies

• Act as the primary liaison with external stakeholders, including regulatory bodies, law enforcement agencies, and industry associations

• Support, participate, and identify operational improvements and enhancements through daily work and special projects

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

• Provide guidance and training to internal teams on AML and fraud prevention best practices

Qualifications:

• Bachelor’s Degree in related field – advanced degree preferred

• Typically has 8-10 years related experience and 2+ years management experience

• Experience with BSA/ Anti-Money Laundering and OFAC requirements, as well as a solid understanding of how those requirements are operationalized

• Proven experience with complex investigation and outreach activities

• Expertise in applying Financial Crimes, Compliance, or Risk Management disciplines

• Proven experience in managing complex investigations and engaging with external stakeholders

• Exceptional analytical, problem-solving, and decision-making skills

• Excellent verbal and written communication skills, with the ability to present to various audiences

• Proficiency in using AML and fraud detection software/tools

Keys to Success in this Role:

• Ability to operate as an initiative-taking, pro-active team member with a flexible, positive attitude

• Ability to compassionately communicate complex topics in a manner that is appropriate for the audience