Customer Contact Center Representative - 11:30am-8:00pm Shift

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.

Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank® as a Customer Contact Center Representative! 

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years).

• Competitive pay and annual discretionary bonus eligible.

• Comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match and tuition reimbursement to name a few.

• Family-friendly work hours.

• With 175+ community bank locations, we offer opportunities to grow and develop in your career.

• Promote from within culture.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit.

• We offer multiple opportunities for development and upward mobility.

What you will do:

As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center; accountable for working cross-functionally with other banking groups to maximize effectiveness; and strong knowledge that reflects current business strategy, business requirements, and supports the desired customer experience across multiple lines of business. Space is limited so apply today! Start date will be Monday, February 24, 2025

What you will be doing:

• Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution utilizing solid knowledge of the bank’s processes, procedures and electronic systems, while identifying potential systemic problems.

• Coordinate an assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.

• Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution.

• Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals.

Qualifications:

• 1-3 years directly related experience.

• Banking customer service experience - preferred.

Other Important Information:

• The first five weeks consists of onsite training, in Rosemont, which will be Monday - Friday from 8:30am-5pm Central. Due to the amount of information shared during training, attendance is required.

• Once the five-week training is completed, the hours we are hiring for this position is the evening shift, which is 11:30am-8pm Monday through Friday and every other Saturday. There is the opportunity to go remote, but there is no guarantee.

• When the next class starts, you will be open for shift bids, such as 10am-6pm or 7am-4pm.

Benefits:

• Medical Insurance • Dental • Vision • Paid Time Off • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company ma