Battle Captain - Lead

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

24x7 Support (Inactive), Disaster Recovery (DR), Documentations, Information Technology (IT) Systems, Operations Management

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Battle Captain Lead

Job Summary:

The Lead Battle Captain is a critical leadership role within the GEF IT Operations Center, serving as the primary liaison between the operations floor and government leadership. This role is responsible for overall operational effectiveness, ensuring the team's success in monitoring, managing, and resolving incidents that impact the GEF platform. The Lead Battle Captain provides guidance and mentorship to Battle Captains, oversees scheduling and task assignment, and acts as a direct representative of GEF to stakeholders.

How the Battle Captain Lead will make an impact:

Leadership & Team Management:

• Lead and mentor a team of Battle Captains, fostering a collaborative and high-performing team environment.
• Manage and oversee Battle Captain scheduling, ensuring adequate shift coverage and expertise.
• Provide guidance and direction to Battle Captains on daily tasks, incident management, and escalation procedures.
• Conduct performance evaluations and provide constructive feedback to support the professional development of Battle Captains.

Operational Oversight & Incident Management:

• Provide overall operational support for the GEF mission, ensuring seamless communication and coordination.
• Act as the primary point of contact for GEF operations, addressing escalations, and tracking high-priority incidents.
• Collaborate closely with the Operations Capability Manager (CM) on strategic initiatives and operational improvements.
• Oversee the management of security for all areas under GEF responsibility, including DISS access and clearance verification.
• Review, edit, distribute, and maintain the GEF Daily Status Brief, ensuring accuracy and timely delivery.
• Review, edit, and manage Operations Center TTPs, SOPs, and procedures to maintain operational efficiency.
• Submit, track, and monitor ITSM (Remedy) tickets, providing oversight and ensuring adherence to SLAs.
• Act as the Subject Matter Expert (SME) for providing Tier 1 support and initial incident triage.
• Serve as backup for the Operations Capability Manager (CM), providing shift coverage as needed.
• Communicate effectively with other team leadership regarding staffing, personnel matters, and task completion.

What you will need to succeed

• Clearance:
  • Active Secret Security Clearance
• Certifications:
  • Security+ must meet current DoD 8140 IAT Level II requirements or higher. Candidate must receive ITIL 4 Foundation certification within 6 months of hire date
• Education:
  • Bachelor’s degree in computer science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• Technical Skills:
  • Proficient in investigation, triage, and troubleshooting of Tier 1 & 2+ issues within virtualized environments.
  • Experienced with Army Enterprise Service Management Platform (AESMP), specifically ServiceNow.
  • Strong analytical skills with a proactive approach to identifying and implementing service delivery improvements.
  • Exceptional attention to detail and accuracy.
  • Skilled in responding to and troubleshooting system alerts, and in creating/reporting Commander Critical Incident Reports (CCIRs) for GEF service outages.
  • Understanding of enterprise data center and user-facing system compliance and support, including virtual infrastructure, Unix/Linux & Windows systems, data center LAN, storage solutions, and Oracle/SQL databases.
  • Demonstrated experience in managing and leading IT operations teams in a 24x7 environment. 
  • Understanding of ITIL frameworks and service management principles.
• Skills & Abilities:
  • Communication
  • Leadership
  • People Management
  • Problem Solving
  • St