Bar Supervisor

The Bar Supervisor will supervise the daily operations of the bar and lounge to achieve customer satisfaction, quality service, compliance with company policies and procedures and federal, state and local regulations, while meeting/exceeding financial goals. The Bar Supervisor is accountable for ensuring that guest interactions with bar employees are handled properly, and that the experience is a pleasant one for patrons. This is accomplished by overseeing employee/guest interactions and interceding when necessary. 

ESSENTIAL JOB FUNCTIONS 

• Manage selected business aspects of the bar to include ordering supplies, assisting in managing budgeted payroll, and setting goals. 
• Monitor inventory 
• Order and restock bar inventory 
• Hiring and training staff to provide excellent service to patrons. 
• Creating effective schedules that meet the business demands of the hotel. 
• Resolving conflicts and ensuring the bar is staffed during peak hours. 
• Planning and participating in promotional events. 
• Maintains current knowledge of all popular alcoholic beverages and cocktail recipes 
• Thorough knowledge of wines, beverages and hotel along with local area information 
• Diffusing tense or challenging situations between patrons or staff members to prevent possible safety or legal issues. 
• Maintaining a fun, safe atmosphere for hotel guests. 
• Communicate with vendors to assure the appropriate number of products are on hand for the forecasted demand. 
• Assure all transactions are conducted with no variance. 
• Work shifts required to meet the need of the bar. This may include nights, weekends, and holidays. 
• Engage and encourage staff creativity 
• Ensure that any menu changes or specials are communicated to guests, bar staff and servers. 
• Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed if needed. 
• Develop an efficient work pace that always keeps the customers at the bar satisfied 
• Ensure the freshest ingredients and garnishes are used 
• Make recommendations and answer all related inquiries 
• Ensure all staff is recording drink orders accurately into register system 
• Ensure that alcohol pours, mixing and garnish cocktails according to recipes as generated by the Bar Manager 
• Ensure snacks are being served to customers seated in the lounge 
• Respond promptly to requests from customers in a polite and professional fashion 
• Attempt to limit problems related to customers’ excessive drinking by following all federal, state and local laws
• Arrange glasses and bottles into attractive and functional displays 
• Ensure clean glasses, bar equipment and working areas 
• Comply with all health, safety and hygiene standards and policies 
• Balance the cash register at the start and close of each shift 

QUALIFICATION REQUIREMENTS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION/EXPERIENCE 

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 
• Two years Bar Management experience preferred 
• Minimum age requirement of 21 years 
• Working knowledge of standard drink recipes 
• Working knowledge of spirits, wine and beer 

LANGUAGE SKILLS 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. 

MATHEMATICAL SKILLS 

• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. 

REASONING ABILITY 

• Ability to apply common sense und