Bar/ Lounge Team Lead

SUMMARY:

Acts as a bartender and supervises all bar staff when the Food and Beverage Manager and Assistant Bar/Lounge Managers are off duty.  The Bar/Lounge Team Lead provides drink service to Coeur d’Alene Casino Resort Hotel bar patrons in a professional and responsible manner in accordance with state law.

RESPONSIBILITIES:

• Check identification for all guests that appear under the age of 30 and attempting to purchase alcohol in accordance with all applicable local, county, and state liquor laws.
• Oversee all bar staff when Food and Beverage Managers and Assistant Bar/Lounge Managers are off duty or unavailable. 
• Mixes and serves alcoholic and nonalcoholic beverages according to standard recipes and procedures.
• Monitor customers and discontinue service when they appear to be intoxicated.
• Work with servers to ensure timely and accurate service to patrons.
• Assist in creating new and innovative cocktails for venue beverage menus. 
• Secure alcohol during non-operational hours in accordance with all applicable local, county, and state liquor laws.
• Handle customer complaints in an appropriate manner.
• Clean up after customers leave your work area.
• Suggest higher cost products to produce higher ticket averages.
• Ensure staffing levels are maintained throughout the shift according to business requirements.
• Correct ticket mistakes in POS system.
• Report all incidents that occur to the department manager.
• Other projects and duties as assigned. 

QUALIFICATIONS

Education/Experience:

• Must be 19 years old or older.
• High school diploma or equivalent preferred.
• Four years of previous bartending experience required or must have passed level I, II, and III front of house service testing.
• Previous supervisory experience preferred.
• Previous customer service experience required.
• Previous interviewing and hiring experience preferred.
• Tips Card or Alcohol ServSafe Certificate preferred.  
• ServSafe Food certification preferred.

Skills/Knowledge:

• Cashiering skills preferred.
• Advanced knowledge of mixology required. 
• Must be able to guide, coach, and work well with a team.
• Must be skilled at managing conflict and influencing outcomes.
• Must be adept at multi-tasking.
• Excellent verbal communication skills required; excellent written communication skills preferred.
• Presentation and organizational skills preferred.
• Strong problem solving and prioritizing skills required.
• Should understand the theory of progressive discipline.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.