Banquet Set-up Attendant

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Banquet set up attendant is set up, breakdown/strike meeting rooms in accord with our banquet event orders for the purpose of meeting and exceeding our guest expectations in a prompt, courteous, and pleasing manner.

   

Unique.  Stylish.  Entirely Radisson Blu.   Upper Upscale by industry definition.  First class in any other language.  High on design and style, all wrapped up in a Yes I Can! Attitude.  The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Key Responsibilities

Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly

• Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business

• Coordinates servicing of special customer requirements through other departments and outside sources as required

• Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation

Set up of furniture, seating, and equipment according to customer specifications and hotel standards

• Contributes to the general upkeep of function rooms and related public areas

• Ensures that floors, walls, and equipment are clean in function rooms

• Removes debris from public areas

• Stores all banquet furniture and equipment following event

• Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement

• Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• One year of banquet experience in an upscale environment preferred

• Excellent customer service skills

• Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.

• Str