Banquet Server

Position: Server 

Department: Food and Beverage 

Reports To: Food and Beverage Manager 

FLSA Status: Part-time/Hourly/Non-exempt 

Summary 

The Server is responsible for providing the highest degree of professional catering service to guests of the Wilmington Convention Center with the goal of achieving customer satisfaction and retention. 

Essential Duties and Responsibilities 

Pre-Event Duties 

• Attend pre-function meetings for briefing of event details. 

• Assist with the preparation and set-up of event rooms as needed. 

• Prepare tables with place settings as instructed. 

• Assist in any and all side work including but not limited to: cleaning and filling salt and pepper containers, sugar dishes, and creamers; collecting banquet equipment such as flatware, china, glassware, and serving pieces; and preparing garnishes, beverages, condiments, and breads. 

Event Service Duties 

• Provide friendly and courteous guest services at all times. 

• Remain at assigned station(s) and perform duties according to each event. 

• Report any guest concerns and/or complaints to the Banquet Captain, Banquet Supervisor, or Food and Beverage Manager. 

Post-Event Duties 

• Breakdown tables and banquet equipment. 

• Clean and return serving pieces to proper storage area. 

Other Duties 

• Report to work in proper uniform according to scheduled time. 

• Adhere to strict grooming standards and policies as defined by WCC. 

• Maintain the front and back of the house in a clean and orderly fashion. 

• Provide guidance and support to the temporary staff assigned to an event. 

• Perform other duties as assigned. 

Supervisory Responsibilities     

This position does not have any supervisory responsibilities. May receive work direction and assignments from Banquet Captains. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience