Bankcard Maintenance Supv

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Bankcard Maintenance Supervisor oversees daily operations related to bankcard maintenance and payment support functions within Payment Operations. This role provides guidance and direction to team members while ensuring high‑quality service delivery to internal partners, community bank clients, and commercial card stakeholders. The Supervisor is responsible for coordinating complex reporting, reviewing analytical work, monitoring settlement activities, and ensuring accurate maintenance processes across multiple disciplines, including fraud, debit card, commercial card, Zelle, ACH, and other payment channels. 

The Supervisor manages escalated operational scenarios, assists staff in troubleshooting complex issues, and ensures all activities comply with regulatory requirements, network operating rules, and internal control standards. This role partners with management to identify risks, implement process improvements, and support initiatives that enhance operational efficiency and quality. 

As a frontline leader, the Supervisor provides coaching, performance feedback, and development opportunities to team members. The role also supports operational planning, helps establish best practices, and serves as a subject matter resource for team and department leadership. 

Salary Range

The salary range for this position is $51,700/yr - $93,500/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities 

Evaluates market conditions and peer bank behavior to identify internal and external trends and issues affecting back-office procedures, policies and processes to determine appropriate tasks, engagement models and risks for optimal portfolio support. Collaborates with multiple lines of business, Finance, and Risk partners to assess and establish processes to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management payment operations. 

• Independently manage support 40 hours a week 

• Monday thru Friday:  8AM CST – 5PM CST 

• Develop, Monitor and Maintain KPI’s and Metrics for Bankcard Solutions – Disputes, Research and Maintenance 

• Identify and communicate with key stakeholders. 

• Gather, review, and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools. 

• Liaise between various business departments and groups. 

• Assess options for process improvement, including business process mapping. 

• Maintain documentation regarding various projects, processes, and operations. 

• Collaborate with project managers and cross-functional teams. 

• Document and work with Key Business Partners to resolve issues by evaluating workable solutions, negotiating resolutions, and implementing solutions. 

• Prepare monthly reporting on Key metrics, SLAs, and business initiatives. 

Key Competencies for Position  

Compelling Communication - Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions. Strong verbal and written communication skills