Bilingual Temporary Community Supports Coordinator (with Benefits!)

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

 

Sound interesting? Read on for more details! 

 

THE ROLE:

 

The Community Supports Coordinator, AWC manages the full onboarding process for caregivers and members within the Agency with Choice service line. This role ensures a smooth and timely transition from referral to admission, maintaining compliance and high-quality service delivery. By serving as the main point of contact for members and caregivers and collaborating with internal teams, the coordinator supports program growth and a seamless service experience.

Primary Responsibilities

• Lead the end-to-end onboarding process for caregivers and members, ensuring all required documentation and compliance standards are met.

• Act as the primary contact for new members and caregivers, providing timely updates and clear communication throughout onboarding.

• Maintain accurate, real-time caregiver and member records in Salesforce and other tracking systems, including status updates and key metrics.

• Educate and support caregivers on timekeeping policies, recording procedures, and program requirements.

• Respond to inquiries from members and caregivers via phone, text, chat, or email, delivering one-call resolutions and excellent customer service.

• Communicate with health plans and case managers to meet closed-loop referral and care integration requirements.

• Support the Community Supports team with ad hoc tasks, meetings, and special projects as needed.

 

This is a hybrid position, coming into the El Segundo office 1x per month. 

Please note that this is a temporary position with a 6-month assignment.

Schedule: This position will follow a Monday - Friday, 9 am - 6 pm PST schedule 

 

WHAT YOU BRING TO THE TABLE:

 

Skills

• Strong communication and relationship-building skills with members, caregivers, and internal teams

• Excellent time management and organizational ability to handle multiple cases simultaneously

• Attention to detail and accuracy in processing applications and maintaining records

• Problem-solving and decision-making skills to quickly address onboarding challenges

• Proficiency in Microsoft Office and case management systems (e.g., Salesforce)

• Positive, solution-oriented mindset and ability to meet time-sensitive deadlines

Qualifications

• Customer service or service-oriented experience (minimum 1 year preferred)

• Spanish fluency is required 

• Ability to work independently and adapt to changing priorities

• Flexibility to travel occas