Branch Engagement Manager - EMEA

Företagsbeskrivning

Securitas har en viktig roll i samhället och förvaltar ett av Sveriges viktigaste uppdrag - att skydda och hjälpa människor att känna sig trygga. Nu har du chansen att bli en del av Sveriges största säkerhetsföretag. 

Som landets största arbetsgivare i vår bransch kan vi erbjuda dig utvecklingsmöjligheter och variation som få andra företag kan. Vi strävar efter ett enhetligt ledarskap med balans mellan förväntningar och förutsättningar. Tillsammans hjälps vi åt att bygga högpresterande och engagerade team genom mångfald och inkludering. Som en nyckelperson hos oss har du möjligheten att skapa en balanserad och positiv kultur där medarbetarna får ta plats och coachas till att prestera på toppen av sin förmåga.

Du tar hand om människors säkerhet – Securitas tar hand om dig.

Jobbeskrivning

About the role

The datacenter Branch Engagement Manager (BEM) is a critical role that will support the European region with ensuring high quality servicey deliver by Securitas branches and their certified partners on a multi $100M global client account. This person will drive program performance by providing training, support, and insights to security operations managers, finance team, human resources teams and branch teams. They will serve as the primary point of contact for all branch program matters, working with Securitas regional and area leadership teams. The successful candidate must be able to thrive in a global, fast-paced environment.

This role provides subject matter expertise for the account requirements including but not limited to officer selection, recruitment, invoicing, safety engagement and pre-assignment client-required training. The BEM will act as a datacenter ambassador at the branch, helping to implement processes and execute datacenter-specific account requirements. They will ensure the delivery of quality services and manage operations efficiently and effectively to achieve excellent customer service, operational excellence, and profitability.

What you´ll do

You will act as the datacenter subject matter expert on Branch Standard Operating Procedures (SOPs) and be responsible for evaluating SOP effectiveness and adherence while providing informed recommendations for improvement. The position also plays a key role in standardizing processes, practices, and service delivery for the account in close partnership with branch management. Acting as the primary point of contact for Regional Security Manager (RSM), the role addresses issues such as staffing, invoicing, safety, uniforms, equipment, wages, and other branch-specific processes.

The role also monitors compliance with appropriate staffing levels and ensures that site scheduling aligns with client requirements while controlling labour costs. The individual will train and coach Securitas regional and area leadership, as Document: Branch Engagement Manager - EMEA Version/Date: 1.0/July 1, 2025 . well as branch personnel, on the specialized requirements of the datacenter environment, increasing visibility and alignment across teams. This includes championing new initiatives and acting as a change agent for branches, while building and facilitating teamwork and partnerships across business units to drive results through collaboration.

The BEM will monitor key metrics—including branch scorecards, operational performance, and financial indicators—and make proactive recommendations for enhancement

Kvalifikationer

What you need to apply

The ideal candidate will possess a bachelor’s degree in business, management, or a related field, along with 5+ years of progressive experience in physical security, contract security, or client account management. An equivalent combination of education and experience may also be considered. A strong background in staffing support is required, with 3-5 years of hands-on experience in recruitment and workforce planning. Prior exposure to datacenter environments is highly desirable.

The BEM must demonstrate strong leadership capabilities, including the ability to influence without authority, align stakeholders around shared goals, and motivate team performance. You should be skilled in coaching, delegating, and resolving issues constructively while fostering a positive and productive work environment. A strong customer service orientation, the ability to adapt to change, and a commitment to continuous improvement are also essential.

Excellent verbal and written communication skills are required to prepare professional materials, facilitate meetings, and deliver clear, impactful presentations to a variety of audiences, including executive leadership. The ability to quickly build relationships and collaborate effectively across multiple teams is critical. You must be capable of managing multiple priorities in a fast-paced environment while maintaining compo