Director, Operations - GM Delivery

Position Summary...

What you'll do...

About the On Demand Delivery - Verticals & Growth Team

Customers expect the convenience of choosing when and how they receive their deliveries. The On Demand Delivery – Verticals & Growth Team is dedicated to ensuring that customers have access to delivery options that are reliable, efficient, and tailored to their needs. This team focuses on growing our delivery fulfillment capabilities, enhancing both the customer and driver experience, and driving significant growth in GMV and order volume. 

About the GM Delivery Role:

In this leadership role, you will be an essential part of the Vertical & Growth GM Delivery business team, leading and delivering on General Merchandise (GM) delivery fulfilment propositions that drives customer satisfaction, revenue growth and profit for the eCommerce business. You will be part of a team that is responsible for growth general merchandise delivery from stores utilizing our on-demand delivery fulfilment proposition. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Product, Supply Chain, Store Operations, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers. This is a very high visibility role where we operate in a very dynamic and agile environment. You need to be very comfortable in working through ambiguity, defining direction for your team, and rolling up your sleeves to execute.

Key Responsibilities:

• Oversees the execution of large-scale, complex projects, workstreams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication materials to ensure successful roll-outs and implementations; identifying performance standards; measuring progress and adjusting performance accordingly; developing solutions and contingency plans for issues that have been escalated by project managers; adjusting direction based on project evaluation; and managing budget and approving expenditures for assignments where required

• Develops recommendations for decision support by sourcing, organizing, analyzing, and interpreting data and information; providing influence and insight on current and future business trends; conducting analyses of initiatives to understand and communicate trends; translating data analysis into recommendations aligned with business objectives; and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.

• Directs the implementation of business solutions by building relationships and partnerships with key stakeholders; developing new innovations and tools for site selection and continuously improving selection methodology; leveraging best practices from cross-functional partners to streamline and improve processes; analyzing and interpreting information for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas to reduce costs and meet business goals; ensuring data accuracy; using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert; developing and implementing scorecards and other tracking mechanisms; creating new innovations for store activation; collaborating with and influencing operations and other internal partners in support of strategies; and driving execution to meet metrics through customer service and platform development.

• Directs activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrat