Emergency Department Assistant Clinical Nurse Manager

Department:

36102 Advocate Good Samaritan Hospital - Emergency Department

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

8-hour or 10-hour shifts

Looking for a dynamic, emotionally intelligent and patient centric individual to join our leadership team. Strong people skills to sustain teammate engagement. Must embrace optimism, ethical decision making, and humility.

Magnet hospital/Lantern Award twice.

Major Responsibilities:

• Clinical Excellence
  •     1)Collaborates with the Emergency Services Leadership Team as to ensure departmental practices and outcomes are compliant with IDPH, DNV, EMSC, and other licensing/accrediting bodies and agencies.
  •     2)Participate in the continuous development and implementation of unit based quality improvement initiatives in collaboration with the Emergency Department Nurse Manager and Clinical Nurse Specialist. Encourage and facilitate staff participation in Unit Based Shared Governance, as to foster optimal nursing clinical quality and performance improvement.
  •     3)Collaborate with the ED Nurse Manager, Medical Director and ED Clinical Nurse Specialist to evaluate quality and appropriateness of care delivered. Contribute to the development and implementation of action plans, collect and analyze data, and makes adjustments to achieve desired outcomes.
  •     4)Collaborate with the ED Nurse Manager and ED Clinical Nurse Specialist to ensure all associates are compliant with established care delivery and practices. Promote evidenced-based practice by utilizing clinical guidelines and procedures currently in the literature.
  •     5)In partnership with ED Nurse Manager and Clinical Nurse Specialist, foster and facilitate a climate conducive to educational experiences for associates and encourage staff to seek additional knowledge and skill by pursing formal education, certification, and professional development.
  •     6)Participate in the development and implementation of annual competency education with the Emergency Services Leadership Team. Provide formal and informal education to staff in conjunction with accrediting requirements based on needs of clinical staff, as to enhance nursing knowledge and the advancement of nursing practice.
  •     7)Autonomously monitor individual performance of staff regarding quality initiatives, Behaviors of Excellence as to contribute to annual performance evaluations.
  •     8)Participate in interviewing, hiring, and competency assessment of staff in conjunction with the ED Nurse Manager and ED Clinical Nurse Specialist.
• Patient Satisfaction
  •     1)Serve as a role model in providing optimal patient experiences, demonstrates supportive communication styles and techniques based on individual patient and family needs, and utilizes positive behaviors /interventions in addressing patient and family concerns.
  •     2)Perform rounding on patients utilizing key words and questions as to assess patients' perception of the hospital experience, to provide leadership to clinical staff regarding patient engagement and loyalty, and monitor individual associate performance and effectiveness specific to patient engagement.
  •     3)Responsible for first line Service Recovery of patient, family and physician complaints, continued follow through in conjunction with ED Nurse Manager. Communicate unresolved issues to ED Nurse Manager, and other unit managers and leadership team members as appropriate.
  •     4)Review patient satisfaction scores and patient experience feedback as to assist the ED Nurse Manager and CNS identify trends and develop action plans focused on building loyal patient relationships, and maintaining top decile ED Patient Satisfaction goals.
  •     5)Collaborate with Manager and Charge Nurses on processes to improve patient satisfaction.
  •     6)Actively rounds the physical ED environment as to evaluate and support it's readiness for providing positive patient experiences, engages and delegates to staff accordingly to meet readiness.
• Associate Engagement
  •     2)Provid