Customer Marketing & Advocacy Associate

As the Customer Marketing and Advocacy Associate at Expel, you'll be at the forefront of our customer-centric approach! You'll have the unique opportunity to engage with our amazing customers, help them connect with other industry peers, and foster a sense of loyalty.

In this role, you’ll work closely with Expel’s customers, our customer facing teams, our broader marketing team, and other functions such as product, support, and our SOC. You’ll connect our customers with prospects that want to learn from them. You’ll communicate to our customers to help them get the most out of their investment. You’ll build relationships with our customers and internal teams.

What Expel can do for you

• Hone your customer marketing and advocacy skills and provide you with the space to try new things
• Connect you to an engaged and entertaining team of security ninjas! (aka Expletives)
• Give you experience working in a startup environment with a team who truly cares about doing meaningful work

What you can do for Expel

• Partner with advocacy team to support reference request fulfillment and track reference activity and outcomes
• Maintain advocacy profiles for strategic customer advocates, including member status and program participation levels
• Partner with the Customer Success and Sales organization on referenceability of customers
• Maintain the customer reference target list, including tracking and identifying reference gaps in reference pool and partner with internal teams to address
• Maintain the collection of all reference-related assets, including customer stories, videos, quotes, logos
• Manage and deliver customer rewards for advocacy activities using our gifting platform Reachdesk
• Support the maintenance of a customer communications calendar
• Support customer-facing email and in-product communications using platforms such as Salesforce, Marketo and Gainsight
• Contribute new ideas to further advance our customer programs

What you should bring with you

• A genuine passion for customer advocacy and a customer-first mentality.
• Strong project management and collaboration skills and the ability to juggle multiple projects
• Curious with a love of learning new things
• 2-3 years experience in a B2B customer advocacy or marketing role
• Experience with Salesforce, Seismic, Marketo SlapFive, and Gainsight ideal but not required
• A Bachelor’s degree or a compelling story

Additional notes

Pay range: $81,000 USD to $100,000 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

 

#LI-remote

Salary Range$81,000—$118,000 USD