Retail Manager / Store Manager (Home Furnishings)

Overview

You're a passionate retail store manager with a focus on customer service and leading high performing and engaged teams. Come, bring your passion for leadership to a retail culture that is different by design!

 

We are seeking a dynamic and strategic Retail Leadership Associate to join our leadership team in our Los Angeles showroom. This role will also involve rotating with other store leaders to regularly support our Pasadena showroom and occasionally assist at our Palm Springs showroom. As a Retail Leadership Associate with Room & Board, you’ll lead and mentor a team of high-performing design and sales professionals, guiding them to deliver exceptional customer experiences. You will balance strategic thinking with hands-on engagement, leading with empathy and rigor. While driving operational excellence, you’ll spend time on the floor interacting with customers and design associates.

 

This position requires an agile leader comfortable navigating both the big picture and the details. You'll work with a 4-person leadership team, inspiring and managing a team of approximately 23 design/sales, visual merchandising, and inventory associates across our Los Angeles, Pasadena, and Palm Springs showrooms. Together, you’ll help create an environment that blends inspirational room settings, home décor, and a full-service design center.

 

Showroom locations:

• Los Angeles: ​​ 3231 Helms Avenue, Los Angeles, CA 90034
• Pasadena: 42 S. De Lacey Avenue, Pasadena, CA 91105
• Palm Springs: 830 N. Palm Canyon Drive, Palm Springs, CA 92262

 

Schedule: Sunday - Thursday, with Fridays and Saturdays off

This schedule is subject to change to meet the needs of the business so flexibility with your schedule is necessary.

 

Our showroom hours: Monday-Saturday 11am-7pm; Sunday: 11am-6pm.

Our Palm Springs showroom hours vary: Wednesday - Saturday 10am - 6pm, Sunday 11am - 5pm, closed Monday and Tuesday

 

As a Retail Leadership Associate, you'll share your talents in the following ways:

As a Retail Leadership Associate, you’ll be expected to think strategically while also engaging directly with customers and design associates on the floor. You’ll use your deep understanding of customer needs and the Room & Board product assortment to maximize the showroom experience. Passionate about our design aesthetic, you will integrate it into the customer experience and create memorable store events that not only deepen relationships with existing customers but also attract new ones.

 

You will be a key player in developing and executing a strategic business plan, adapting to the ever-changing needs of the market. Your role will include forecasting market sales, planning headcount, setting salary expectations, and managing all controllable expenses to ensure success.

 

The experiences you’ll draw from and the qualifications you’ll bring as a Retail Leadership Associate:

• A minimum of 5 years of leadership experience in a customer-centric retail environment, with a proven track record of leading high-performing teams. Successful Retail Leadership Associates have found that this position offers greater autonomy and the opportunity for more strategic depth compared to traditional store management, with a retail culture designed to be different. Experience managing multiple stores is a plus.
• A proven ability to coach and develop talent, with a focus on mentoring and cultivating leadership skills in your staff members. You are dedicated to enriching the lives of your team by helping them grow both personally and professionally.
• A strong ability to manage details and stay organized while maintaining high standards, with a belief that your success is directly tied to the development of the team you lead. You know that people development and empowering your team is key to achieving your goals.
• A passion for working on the sales floor, engaging with customers, and fostering relationships. You are hands-on and always ready to be in the trenches with your team.
• A communication style that inspires and motivates. You set clear expectations, provide timely and specific feedback, and recognize staff achievements in meaningful ways. You lead with transparency, explaining the rationale behind decisions and ensuring the team understands the impact of those choices.
• A champion for the business, you build strong relationships with partners outside your store and educate them on market trends, collaborating to drive success across all areas of the business.

What you’ll find as a Retail