LN Concerts, Client Services Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

We are seeking a Client Services Manager for the Live Nation Concerts division under VIP Nation, a segment of the Live Nation live music business. This role will report into the SVP, VIP Nation and focus on developing new relationships with artist’s teams, expand the current business, and execute VIP programs with quality and efficiency for our clients and customers. 

WHAT THIS ROLE WILL DO

• Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers
• Liaise with promoters, agents and managers for all details of the VIP program
• Oversees all aspects of VIP program, set up and tour logistics from inception to execution:
  • Works with ticketing for package set up on TM/VIPN/Venue Platforms, oversees ticket releases
  • Works on project manager/ fulfillment for merchandise creation and design ideas and all execution elements
  • Hires touring staff, submits payroll for each tour

• Coordinate with touring and artist / management teams for advertising and promotion of VIP packages, including socials and email newsletters
• Oversee fan communication
• Submits décor, ambience, and merchandise deck ideas for approval with management
• Oversees daily rep expenses for proper budgeting
• Evaluate customer service solutions and practices
• Able to manage multiple clients at once in fast paced environment
• Reviews and submits invoices for payment
• Reviews settlements with finance
• Reliable transportation is required. The role involves traveling within the city, notably to acquire tour supplies and merchandise from various LN-affiliated warehouses, including a prominent one in Van Nuys. Attendance is expected when a tour visits the city
• Travel (10-15 times a year for 3-4 days to launch tour & meet w/ road reps)
• A valid passport is a must; availability for both domestic and international travel is required
• Excellent inventory and project management skills; adept at tracking expenses and handling invoices.
• Warehouse – Stocking, inventory management and organizing all warehouse supplies, road cases, technology, tour assets
• Experience managing Live Event Operations; experience in VIP package fulfillment and operations a plus

Required:

• Preferred 2-3 years of touring, production or event management experience
• Proficient in Excel, PowerPoint, Canva or Photoshop knowledge is a plus

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HS