Associate Director, Boeing Customer Account Manager

Date Posted:

2025-01-29

Country:

United States of America

Location:

RMO99: RTN Remote, Missouri

Position Role Type:

Remote

At Raytheon the foundation of everything we do is rooted in our values and higher calling – to help our nation and its allies defend freedoms and deter aggression. We bring the strength of over 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, and more secure world.

Raytheon is seeking an experienced Associate Director, Customer Account Manager. The Customer Account Manager role is responsible for building customer intimacy, being the voice of the customer, understanding customer needs and priorities, being the principal investigator for Raytheon relative to new opportunities and pipeline incubation and growing share-of-wallet with Raytheon.  The ideal candidate will be co-located with the customer account and lead an indirect team through the day-to-day activities to advance Raytheon interests and ultimately result in placement of orders/bookings to grow share of wallet.

The Associate Director provides a key communication role representing the needs of the customer within the business.   The primary role of the position is to actively monitor the needs of the customer to ensure satisfaction is maintained by deploying improvement strategies and communications to maintain targeted service levels.

The Customer Account Manager of interest is with Boeing Company and specifically Boeing Defense, Space & Security which has significant footprint in St. Louis, MO.  Therefore, the candidate should be based in this location to allow timely engagement with the customer and to be responsive to pop-up requests.

What You Will Do

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)
• Build customer intimacy with Boeing Defense, Space and Security to keep a pulse on the customer and their satisfaction with and needs from Raytheon
• Guide and assist an indirect team in solving complex customer issues when required and building of meaningful relationships with the customer
• Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs
• Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs
• Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information
• 15% domestic travel
• Work Location: MO – St. Louis - Must reside within 50 miles of the customer’s site in St. Louis, MO for onsite engagements

Qualifications You Must Have

• Typically requires a University Degree in engineering, technology, or business administration/management and minimum 12 years' business development or P&L oversight experience or an Advanced Degree in a related field and 10 years’ experience.
• Minimum 7 years’ experience working with or for Boeing Defense in program management, business development or engineering  to show evidence of a deep understanding and network established at Boeing to allow the Customer Account Manager to be effective day one of employment.  Network should include executives, program managers, supply chain and/or engineering.
• Minimum 7 years Department of Defense (DoD) related experience including solving, resolving and defusing situations with internal and external customers and resulting in outcomes that maintain mutually beneficial customer relations. Must be able to provide clear evidence of defense industry domain knowledge, pipeline creation and business growth.
• Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Ability to obtain Special Access Programs (SAP) clearances.

Qualifications We Prefer

• Strong business acumen with the ability to prioritize multiple deliverables
• Rigorous and well organized, excellent presentation skills, good negotiating skills and diplomacy
• Demonstrated ability to remain composed and decisive in a fast-paced environment

What We Offer