Sr. Director, People Business Partner - GCS

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

You will be responsible for setting a long-term people strategy for our Global Customer Services Organization and driving the implementation of that strategy.  You will work across the business and people team to deliver an integrated people plan taking creative approaches to meet the needs of today and to make sure we are prepared for the future.  As the leader of the people team you will need to understand the business and market deeply, help us rethink how we are organized and the capabilities required.

You will be a champion of significant change and be a coach to the leadership team on this journey.   Our product portfolio has expanded significantly over the last five years and we have bold ambitions to continue to be the cyber security partner of our choice.  The Global Customer Services team is on the front line of making this a reality for our customers so it is critical that this team is high performing. We are also committed to making sure our employees love working here and this will require continual investment in our people practices to make sure each of our employees truly loves their work. 

Your Impact

• Develop the Long-Term People Strategy - Collaborate with senior leadership and the HR team to create a comprehensive and forward-thinking people strategy that aligns with the organization's goals and values
• Drive Transformation in Organization Design - Lead cross-functional teams in redesigning organizational structures, roles, and processes to meet evolving business needs, working closely with other HR functions
• Coach and Develop Leaders - Provide guidance and coaching to senior leaders and managers to enhance their leadership skills, foster a high-performance culture, and drive employee engagement, in coordination with leadership development programs
• Lead a Team of People Business Partners - Manage and mentor a team of People Business Partners, providing them with the support and resources they need to excel in their roles, while ensuring alignment with overall HR strategies
• Collaborate Across the People Function - Work closely with other HR functions such as Talent Acquisition, Compensation & Benefits, and Learning & Development to deliver an integrated plan for the business
• Innovative Workforce Planning - Develop and implement creative approaches to workforce planning, including talent acquisition, retention, and succession planning, to ensure the organization remains agile and competitive
• Change Management - Drive change initiatives, ensuring effective communication, training, and stakeholder engagement and that changes stick
• Data-Driven Decision Making - Utilize HR analytics and data to identify trends, assess the impact of HR initiatives, and make data-driven recommendations to the leadership team and HR colleagues

Qualifications

Your Experience

• Bachelor's degree or equivalent experience required plus progressive HR/People experience in a technology organization or technology related business or equivalent military experience required
• Experience executing people team strategies by analyzing organizational needs and setting goals to make a positive impact on the business - ability to set priorities, stay focused, and manage time in a fast paced environment 
• Ability to establish strong relationships at all levels and across functions within the o