Associate Clinical Representative - Milwaukee, WI

SUMMARY
The Clinical Associate Representative will provide technical and clinical support for the AQUABEAM Robotic System and provide surgeon and staff training, in-service support, and clinical assistance for existing and potential customers. This role may also be responsible for field service support including system installations and repairs and making software upgrades. At the core of this role, we are looking for an individual with the ability to manage very complex surgical procedures and sophisticated robotically assisted operations in the operating room. This requires a high level of management, attention to detail, and the ability to orchestrate multiple professionals all at once.The Clinical Associate Representative will also work to create competency, comfort, and expertise with all PROCEPT BIOROBOTICS technologies among physicians and support staff.   The ideal candidate works well in a team environment and can exercise independent judgment in planning, organizing, and performing their work. The role will also work closely with various Procept teams on system modifications or execution of any field-based requirements specific to the AQUABEAM Robotic System.

CORE RESPONSIBILITIES

• Provides medical professionals with product training, support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
• Works closely with the Clinical Specialist, Professional Education and Sales & Marketing team to design, develop and facilitate training for sites and internal and external customers.
• Ensures Professional Education programs run efficiently, are effective and compliant to our regulatory standards.
• Provides instruction to surgeons and participants in formal classroom and field settings.
• Troubleshoots product issues in the field and respond to staff and customer product issues.
• Supports the team to ensure presentations are consistent with PROCEPT BioRobotics’ goals and objectives and in compliance with PROCEPT BioRobotics’ indications for use.
• Provides customer feedback to Marketing on product design and customer utilization needs.
• Builds a strong clinical background and understanding with the ability to support Surgeons and Healthcare Professionals.
• Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance.
• Understand and adhere to the PROCEPT BioRobotics EHS policy

QUALIFICATIONS (Education, Experience, Certifications)

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Bachelor’s degree from accredited reputable institution 
• 1 – 2 years of sales experience preferred
• Ability to travel upwards to 75% (primarily domestic)
• Solid knowledge in science and medical devices industry
• Computer proficiency in Microsoft Office
• Outstanding communication skills (clear and concise in all forms of communications)
• Ability to function effectively across many departments
• Maintain strong attention to detail
• Ability to handle multiple assignments and effectively adapt or change priorities as needed
• Creative problem-solving skills and the willingness to take calculated risks and act decisively (but should communicate potential consequences to enable informed business decisions)
• Ability and willingness to "roll up the sleeves" and become actively engaged in tactical execution
• Ability to extract and position key data elements from clinical studies that support safety and effectiveness in a concise, compelling manner
• Excellent interpersonal and presentation skills with the ability to persuade in a credible fashion

PHYSICAL DEMANDS & WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee occasionally packs and unpacks packages
• The employee may occasionally lift and/or move up to up to 50 pounds.
• The employee may be exposed to engineering labs, a machine shop, and manufacturing clean rooms. The environment is subject to moderate noise from machinery (IE machine shop equipment, the PROCEPT Aquablation unit, computer equipment, printers, etc.), for which proper hearing protection may be assigned and worn. 
• The employee may be exposed to hazards including e