Senior Product Delivery Associate - Merchant Services

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Global Payments Solutions, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Provides support for key strategic programs, with initial focus on increasing the growth and profitability of the Global Banking Merchant Services business; may lead selected program workstreams
• Plans and delivers communications and training to Global Banking sales teams around Merchant Services product changes
• Helps drive execution of the product reporting strategy, including tracking program OKRs / metrics, and developing sales and product reporting in support of strategic objectives 
• Develops insights on the Global Banking Merchant Services business, sales, products and client segments through data analysis
• Develops understanding of client personas in target segments, as well as competitive and fintech landscape; tracks client impact of initiatives
• Maintains close feedback loop with sales and other partner functions (e.g., product, pricing, commercialization, marketing, risk & controls, finance & business management) across Global Banking and Payments
• Communicates regular progress and updates to sales, product, and senior management stakeholders through presentations, executive summaries and program status progress
• Supports internal governance forums around strategic programs

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Strategic thinker who is comfortable transforming abstract ideas into a concrete plan of action
• Ability to interact with colleagues at all levels and across functions with a sharp executive presence and proven ability to cultivate strong relationships
• Change agent who makes a passionate case for change through facts, strong communication skills and a deep understanding of the audience
• Successful track record setting and achieving challenging goals with demonstrated entrepreneurial leadership skills
• Must have strong Powerpoint and Excel skills
• Bachelor’s degree required, Master’s degree preferred

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience in merchant services and/or payments
• Background in strategy consulting and/or business management a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talen