Senior Manager, Employee Relations and Experience

Title: Senior Manager, Employee Relations & Experience 
Location: DocGo HQ, 685 3rd Avenue 9th Floor, New York, NY 10017
Travel: The position will require 25% domestic travel 
Employment Type: Full time 

Salary Range: $90,000 - $110,000, 20% annual bonus potential 
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k 

About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Position Summary:

The Senior Manager, Employee Relations & Experience position is responsible for overseeing and managing all employee relations matters across the organization. This role ensures a positive and productive work environment by addressing and resolving workplace conflicts, handling employee grievances, and ensuring that the company complies with labor laws and internal policies. The Senior Employee Relations & Experience Manager will work closely with People Department leadership to create and implement strategies that promote a fair and equitable workplace culture. 

Furthering the People department’s mission of enabling strategy, shaping behaviors and driving results, the Senior Manager, Employee Relations & Experience solves organizational challenges through people-related solutions. The position formulates partnerships across the People function to deliver value-added service to management and associates that reflects the business objectives of the organization. 

Duties and Responsibilities:

• Partner with the Director, People Partners and Employee Relations to further refine the strategic and tactical components of the assigned People Operations division 

• Collaborate with Operations Leaders, becoming a go-to resource for employee relations matters, performance improvement, complex employee scenarios, terminations and/or employee actions, and other related matters, while maintaining a fair and consistent approach

• Work with People Operations team to identify and handle employee relations issues and grievances quickly and sensitively, while exercising solid judgment and discretion, ensuring a collaborative approach with matrixed stakeholders as needed 

• Work on and lead employee relations projects, implementations, and initiatives, such as procedure updates and new processes 

• Manage investigations related to complex employee relations issues, providing guidance to the People Team, Operations management, and employees 

• Collect, document, and analyze evidence in order to deliver debriefs to stakeholders 

• Support the development, implementation, and delivery of training programs on employee relations topics, fostering a