Inside sales administrator

<p>The Internal Sales Representative plays a key role in supporting the sales team by managing quotations, processing orders, and ensuring smooth communication between customers, suppliers, and internal departments.</p><p>Client Details</p><p>Our client is a well-established and specialized company operating in the field of machinery and railway equipment. They are known for their dynamic SME environment and strong team collaboration.</p><p>Description</p><p>The Internal Sales Representative plays a key role in supporting the sales team by managing quotations, processing orders, and ensuring smooth communication between customers, suppliers, and internal departments.</p><p>Key Responsibilities</p><ul><li>Receive and handle price requests via email, phone, and other channels</li><li>Request quotations from suppliers and negotiate pricing and conditions with the Sales Director</li><li>Prepare and send customer quotations</li><li>Enter offers and orders into the ERP system (knowledge of Navision or Business Central is a strong asset)</li><li>Follow up on ongoing quotations in collaboration with the sales team</li><li>Monitor and manage ongoing orders (delivery timelines, framework agreements)</li><li>Handle customer complaints and provide appropriate solutions</li><li>Send payment reminders when required</li><li>Collaborate closely with the administrative team</li><li>Support the preparation of trade shows and exhibitions</li><li>Assist in preparing orders and coordinating shipments</li><li>Ensure electronic registration of warehouse entries and exits</li><li>Participate in inventory counts when needed</li><li>Provide occasional support in the warehouse (receiving and shipping goods)</li></ul><p> </p> <p>Profile</p><ul><li>Bachelor's degree or equivalent experience</li><li>Previous experience in a back-office or order processing role</li><li>Strong knowledge of Microsoft Office</li><li>Trilingual: Dutch / French and English or German</li><li>Detail-oriented, stress-resistant, and versatile</li><li>Reliable, consistent, and commercially minded</li></ul><p>Nice to have:</p><ul><li>Knowledge of ISO 9001 and/or VCA standards</li></ul><p> </p>