HR Manager, TrainAI

Job Purpose

Preferer Central and Eastern time zones.

 

Candidates must reside in one of these States to be considered: Arkansas, Connecticut, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, Jew Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Wisconsin.

 

About RWS HR

 

Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.  

 

About TrainAI Data Services

 

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. TrainAI by RWS helps our clients address this challenge head-on.

  

With a seamless blend of technological understanding and human intelligence, TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. Visit rws.com/trainai to learn more.

 

RWS is seeking a dynamic and experienced Human Resources Manager to oversee our HR delivery teams, particularly in managing onboarding, offboarding and ensuring operational excellence in a highly volatile environment in our TrainAI business. This role is pivotal in driving human resource process improvements, enhancing team performance, and providing crisis management leadership. This position requires a systematic and process-oriented approach, superior analytical strength, attention to detail, good written and verbal communication, and the ability to synthesize moving parts to drive the business forward. The role demands a strong sense of urgency, the ability to influence and make sound judgement calls, and willingness to roll up your sleeves. The individual will need to effectively work with TrainAI leadership, data services, finance, and IT. The right candidate for the role will be data-driven, must be able to thrive and succeed in an ever-changing environment, and not be hindered by ambiguity or competing priorities.

 

A day in the life of this role would look like a blend of tactical and strategical work, requiring you to dive in to get today’s job done while looking around corners to solve for the future. This role is critical to the success of our major revenue stream, TrainAI.

Job Overview

Key Responsibilities

• Lead and manage human resource operation teams in the United States and work with team in India, ensuring efficient operations to help the business scale
• Collaborate regularly with the internal client, working with IT and cross functional teams to resolve issues
• Own entire People Services processes, including onboarding and offboarding
• Implement process improvements and conduct root cause analysis to enhance service delivery and operational efficiency within the people services team
• Serve as a main POC for operations teams, while you develop and maintain crisis management strategies to swiftly address and resolve operational challenges escalated by the internal and external customers
• Foster a collaborative and high-performing people services team environment through effective management and mentorship
• Utilize a strong understanding of systems to streamline processes; HR systems experience is preferred
• Analyze performance metrics and develop actionable insights to drive continuous improvement

 

Skills & Experience

• 3+ years of human resource management experience
• 5+ years of HR operations
• Experience working in HR shared services that include working with IT services, and/or operations
• Experience using d