Logistics Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Handle the day-to-day execution of CHEP Logistics, using business processes that deliver the best-in-class service while ensuring compliance with relevant State/Territory OHS&E and COR regulations and legislation.

• Handles all inbound communications (phone/email/cases/Load Notes) from Internal and External stakeholders
• Focus on the customer to understand their needs and our impact to them
• Resolve operational day-to-day issues for CHEP logistics movements with Internal and External stakeholders within agreed timelines via outbound communications (phone/email/cases)
• Review and close out any open loads (customer issues/returns and/or relocations) using TMS reports and ensure any open corrections are closed out
• Review greater than one report, to ensure deliveries are completed without ageing
• Communicate with customers in relation to their transport requests and pro-actively notify of any delays within agreed timelines via outbound communications (phone/email/cases)
• Ensure service failures and customer complaints are logged with a case on the day received
• Investigate, and perform root cause analysis of service failures and customer complaints 
• Handle the day to day operation of the TMS and SAP systems
• Adherence of the logistics plan set out by the Logistics Network Team and or/planning
• Action all same day deliveries, cancellations, quality rejections and futiles within agreed timelines
• Follow the direction, and business processes as set by the Logistics Leadership Team
• Achieve all KPI’s as set out by the Logistics Leadership Team
• Attendance of logistics meetings, including communicating performance and operational issues
• Actively works to understand CHEP’s logistics function, systems, and platforms in relation to be able to provide a one-stop shop for logistics inbound and outbound communications
• Transform our customer experience by participating in the ongoing continuous improvement of the logistics function
• Ensure instructions to logistics service providers comply with OHS&E policies including fatigue management and Chain of Responsibility legislation
• Ensure any Safety incidents are reported within agreed time frame to the Logistics Leadership Team
• Contribute to review and/or development of Standard Operating Procedures as required to meet certifications such as ISO

Preferred Education

High School

Preferred Level of Work Experience

Level has not been specified

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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