Program Manager

Position Overview:

MedForce, an IQVIA business, provides best-in-class medical communication services to help life sciences companies connect with HCPs – and improve lives. Our services span the entire product life cycle for our clients in the pharmaceutical and medical device industry.

We are currently seeking an experienced Program Manager to join our team in support of our ongoing medical education programs. The Program Manager is responsible for team management to ensure all aspects of multiple medical education programs are completed in a timely, compliant, and efficient manner ensuring that programs remain within agreed-upon parameters (budget, scope and service level agreements).

Furthermore, the Program Manager is responsible for overseeing and supporting the assigned Program Coordinators. The Program Manager supports, trains, and guides the Program Coordinators in a positive and productive manner. Additionally, the Program Manager will support the Program Director with other project-related duties, as needed.

Primary responsibilities include, but are not limited to:

Team Responsibilities:

• Support the talent management process.
  • Day to day oversight of direct reports
  • Provide effective leadership, mentorship, and development assistance for direct reports.
  • Assist in the recruitment of employees by taking an active part in the interview process.
  • Along with the Project Director, interview, hire and train new Program Coordinators.
  • Lead in the design and implementation of effective methods to train new team members, educate existing team members, and help to enhance performance and improve employee engagement and retention.
  • Conduct 30-60-90-day reviews of new Program Coordinators to ensure job expectations are being met.
  • Set clear, measurable performance expectations.
  • Provide regular timely feedback to PCs.
  • Conduct annual performance reviews to maximize performance against goals.
  • In conjunction with HR, manage necessary performance improvement plans.
  • Resolve employee conflicts, partnering with Human Resources, when necessary.
  • Conduct monthly team calls to discuss success and challenges with the account/client.
  • Conduct regular individual 1:1 calls with each direct report.
  • Support in the training of new Program Managers on current client or other clients.
• Monitor and manage team workloads, program task assignments/progress and schedules (i.e., vacation, sick days, late shift coverage) and provide support when necessary.
  • Ensure timeliness and accuracy of PCs work.
  • Oversee virtual program coverage as needed.
• Escalate all client concerns to the Project Director to resolve in partnership with the Account team.
• Be a positive role model to the team and serve as a resource to provide overall support to the team.

• Ensure all team members complete internal and client compliance and training requirements.

• Adhere to all the following policies and guidelines and ensure they are communicated, understood and followed by team members:
  • Client Compliance
  • Client Budget and Travel
  • HIPAA
  • PhRMA
  • MedForce policies and procedure

Program Oversight Responsibilities:

• Ensure customer expectations met on all levels of Program activity.
• Compliance and Financial monitoring of individual programs.
• Monitoring of the following or others based on client needs:
  • Timely completion of program level tasks by the PC
  • Service level agreements, if applicable
  • 30-Day program close, if applicable
• Assist in the execution of Programs, when needed, based on volume, staffing levels or team member’s leave of absence.
• Lead or participate in status calls with client in conjunction with the Project Director to provide updates on agenda items.

Reporting Responsibilities:

• Report Management/Oversight/Delivery of various report types that may include, but are not limited to:
  • Management Fees
  • Speaker Honoraria & Expenses
  • Program Status
  • State Guidelines
  • Cancelled Programs
  • Budget Details & Breakdown
  • Speaker Training Records
  • HCP Attendance
  • Closeout Reporting
• Identify and transition internal reporting to offshore team where able.

Other responsibilities:

• Participate in internal and external calls, as needed.
• Provide support to the Project Director, as needed.
• Establish and maintain a strong knowledge of relevant healthcare products, disease states, and medical education.
• Proact