Senior Loan Trading and Application Support Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing and we are excited to be expanding! We are seeking a Senior Loan Trading and Application Support Analyst to join our Portfolio Management and Loan Management Client Service team. You will be responsible for trade and application support for clients. You will build and maintain client relationships while working diligently to increase client satisfaction while acting as a liaison with our different departments. We are seeking someone who is excited to grow and learn within our department.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work from home.

Responsibilities:

• Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.

• Research front-to-back office issues and questions pertaining to trade entries, order management, research manager, private debt, accounting, financial reporting, portfolio performance, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.

• Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.

• Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.

• Prioritize multiple client inquiries with different SLAs in a fast-paced environment.

• Troubleshoot CLO economics within our proprietary software while multitasking other client inquiries by priority level.

• Escalate issues internally with the appropriate level of urgency to meet client deadlines.

• Jira sprint management prioritization and internal process improvements.

Qualifications

• 3-5 years of professional work experience with a degree in finance, accounting, analytics, technology, or related field

• A passion for client service and technology

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Ability to navigate various levels in conversation with client Analysts to Senior Management on the business side and tech side

• Proficiency in Microsoft Office Suite and the ability to work in a collaborative environment

• Experience with Salesforce, Jira, ITSM, and Confluence is a plus

Preferred:

• Familiar with SaaS portfolio management products and internal operations

• Knowledge of SQL and level 3 dev support

• Experience with a Fintech support, BPO, or similar role within Private debt

• Perform duties as an analytical extrovert

• Ability to connect and build relationships internally and externally quickly

#LI-MJ1

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregn