CO Senior Analyst - Customer Issue Resolution with German or Dutch (m/f/*)

Job Description:

Collaborate with Innovative 3Mers Around the World 

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You’ll Make in this Role

As a CO Senior Analyst - Customer Issue Resolution, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here you will make an impact by:

• Flexible support of improvement opportunities within CIR processes to support program delivery including root cause analysis and opportunity identification in multiple areas 
• End-to-End CIR (Customer Issue Resolution) Management –customer management and issue management related to billing, collections and complaints to secure timely payment and short cycle time for customer complaints 
• Being able to work and handle sensitive/confidential financial data 
• Efficiently building credibility and trust with customers and businesses through timely and accurate CIR process delivery 
• Interpreting policies and regulations, investigates problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutions 
• Working independently and proactively, with general support and prioritisation defined with the manager/supervisor 
• Using strong analytical skills to interpret information, examine variables, conclude, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary 
• Analysing recommendations and suggesting alternative solutions to meet customer needs and/or account specific needs 
• Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals 

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 combined years of customer service, finance, supply chain or sales experience 
• Experience with customer service processes and systems – SAP and Salesforce 
• Strong Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets 
• Advanced English B2+   
• Advanced Dutch and/or German B2+

Additional qualifications that could help you succeed even further in this role include:

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills 
• Flexible nature with the desire to expand knowledge and experience as opportunities arise 
• Strongly deliver and follow Team KPI targets in timely and efficient manner 
• Account receivables (AR) knowledge and experience as an additional asset 
• Excellent verbal and written communication skills 
• Demonstrated problem solving, reasoning, and analytical skills 

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope  

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gain certifications/co-founding studies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus
• Work Your Way
• Work location: hybrid eligible (readiness to visit the office in Wroclaw on a weekly basis).

Does this opportunity and our innovative 3M culture align with your career aspirations? 

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you!

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