Event Operations Lead, A&F Main Street - TUC

 

Current UC employees must apply internally via SuccessFactors 

 

Next Lives at the University of Cincinnati

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. 

 

 

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service.  We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success. 

 

 

Job Overview

The Event Operations Lead ensures the successful execution of events and meetings in Conference and Event Services (CES) venues.  This role oversees day-to-day event operations, including room readiness, logistics, and event technology support; supervises event operations student employees; and coordinates closely with the event scheduling team. This role provides oversight of event technology and audiovisual systems. 

Essential Functions

• Provide audiovisual and technical support for all meeting rooms and event spaces within Tangeman University Center and West Pavilion.
• Oversee CES AV systems asset lifecycle management, including servicing, procurement, installations, and preventive maintenance.  
• Manage contracts and relationships with third-party service providers.
• Manage inventory of AV equipment and recommend upgrades based on usage and client feedback.
• Coordinate and oversee event logistics, including room setups, layouts, staging, and readiness of event spaces.
• Serve as the primary liaison for CES AV services, consulting with clients to determine AV and event needs, and providing on-site technical support during event execution.
• Supervise and train student employees supporting event operations and audiovisual services. 
• Maintain and evaluate data to support client service and student staff performance improvements.
• Assist in the day-to-day operations in CES-managed venues.
• Serve as a backup to other CES operations professional staff.
• Deliver exceptional customer service by building strong relationships with clients, addressing inquiries promptly, and ensuring their event and AV needs are met with professionalism and care.
• This position may require occasional work on campus outside of normal business hours to support events and operational needs.
• Perform related duties based on departmental need. This job description can be changed at any time.

Minimum Requirements

• Three (3) years of experience providing operational support within the event industry, including event operations, audio-visual services/productions, or venue management.
• Experience supervising and training staff. 
• Working knowledge and troubleshooting of event related technology. 
• Experience providing customer service in a client-facing or service-oriented environment. 

Required Education

• Bachelor's Degree

Required Experience

• Three (3) years of relevant experience

Additional Qualifications Considered

• 7 years of relevant experience and/or other specialized training can fulfill minimum education requirements. 
• Relevant industry certifications (e.g., AV, event production, or related technical credentials) 
• Familiarity with room scheduling programs (e.g., 25Live), Microsoft 365, and presentation/collaboration technologies. 

Application Process

Interested candidates must apply and submit a resume and cover