Director, Immersive Experience Design

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. 

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Director, Immersive Experience Design 

You will inspire and lead the creation of extraordinary physical, digital, and hybrid experiences across health and consumer industries. With a strategic mindset and a passion for pushing experience and creative boundaries, you will craft engaging, multi-sensory environments that elevate brand stories and foster meaningful human connections. Your role will bridge strategy, visionary creativity, and practical execution, ensuring experiences resonate deeply with diverse audiences while delivering measurable business impact.

Be Accountable and Responsible

Strategic Experience and Design Leadership

• Collaborate with cross-functional teams and apply strategic vision and creative leadership to develop and execute immersive design strategies that align innovative ideas with clear business objectives and customer insights.
• Own and lead the immersive design process from concept through delivery—guiding storytelling and brand integration while orchestrating cross-functional collaboration with internal teams and client stakeholders to ensure strategic alignment, executional excellence, and memorable, user-centered experiences.
• Ensure immersive experiences are guided by strong omnichannel integration, seamlessly aligning with and enhancing broader customer journeys to drive consistency and continuity across touchpoints.
• Uphold delivery quality and consistency by establishing and maintaining high strategy design standards across all touchpoints, while tailoring solutions to meet the unique needs of each client and audience.
• Contribute to scopes of work, budgets, timelines, and resources, effectively balancing brand and experience aspirations with operational realities.

Cultivate Design Excellence Within the MERGE Experience Team

• Support ongoing team development and mentorship by fostering an inspiring, collaborative environment and mentoring multidisciplinary project team members to encourage experimentation, growth, and the pursuit of immersive experience excellence.
• Demonstrate trend and thought leadership by staying ahead of emerging technologies and design innovations in immersive and experiential environments, proactively integrating these insights into creative solutions that differentiate our offerings and contribute to account growth.
• Model and uphold immersive design best practices—championing design craft, storytelling, and innovation that elevate the quality and impact of project and practice outcomes.
• Contribute to the continued evolution of the immersive experience design offering by helping define methods, tools, approaches, and expansion ideas that reflect emerging technologies, industry trends, and client needs.

Client Relationships and Engagement

• Serve as a primary liaison with current and prospective clients, understanding their vision and translating it into compelling solutions. 
• Partner with Client Services, Solution Consultants, and other MERGE leaders on business development, pitches, and existing client opportunities, including solutioning, scoping, and resourcing.

These are the qualifications we’re looking for

• 10+ years of professional experience in immersive, experiential, or environmental design, including at 2+ years mentoring or managing junior team m