Client Success Manager (CSM) - Hlth & CR

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we 

Location: This is a remote position; however, candidates must be located in one of the following areas: Oakland, CA; the Tri-State area (NY, NJ, or PA); Atlanta, GA; Seattle, WA; Salt Lake City, UT; Waltham, MA; or Chicago, IL. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Overview:
Client Success Managers (CSMs) deliver revenue growth in one or more client accounts. They are the key representative of the Consulting & Engineering Services (CES) organization for their clients and coordinate all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

• Responsible with Market partners for account planning leveraging Industry SMEs
• Responsible for the generation and management of the sub-$5M pipeline
• Responsible for contract renewal readiness & securing renewals
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
• Responsible for horizon scanning and x-sell of CES offerings
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams
• Responsible for acting as the Voice of the Client within CES
• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
•  Responsible for expanding and maintaining relationships with key client stakeholders
• Responsible for maintaining their Industry expertise, understanding the market trends, and their client’s competitors’ activities
• Responsible for approving sub-$5M deals
• Responsible with Market partners for accurate forecasting of revenue and margin
• Accountable for ensuring all contractual delivery obligations are met
• Responsible for leading a virtual team of consisting of all CES personnel working on their account
• Accountable for client satisfaction with delivered work
• Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation
•  Accountable for ensuring delivery of fixed price projects to time, scope, and budget
• Responsible for driving speed of resourcing

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Requirements:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Proficiencies in strategic planning, client relationship management, and team leadership
• Experience is interaction with C-level executives. Senior Director and Directions.
• Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management
•  Experience in Healthcare (HLS) & Consumer Retail ( CR) Industry. 
• Continuous learner that stays abreast with industry knowledge and technology
• Ability to operate independently while aligning with broader company objectives.
• Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.

Location: This is a remote position; however, candidates must be located in one of the following areas: Oakland, CA; the Tri-State area (NY, NJ, or PA); Atlanta, GA; Seattle, WA; Salt Lake City, UT; Waltham, MA; or Chicago, IL. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .