Principal Upgrades Project Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Principal Upgrades Program Manager - Windchill

Reports to: Solution Center Senior Director

Location: Remote - USA

In this role within the PTC SaaS Upgrade and Transition Team you will own and support the delivery of multiple Projects/Programs across Operations, upgrades, and transition functions within the Software, Operations, and Support organization to help drive PTC’s SaaS transformation at scale. The candidate will be accountable for portfolio-level execution, ensuring predictable delivery, customer success, cost management, internal stakeholder alignment, and alignment to business priorities.  Your work will drive transformation of our business towards a more SaaS-friendly ecosystem.

Your teams will consist of Architects, Engineers, Support personnel, and PTC Leaders at varying levels, working on operational activities of various complexity and scope. You will also work closely with the extended Customer Success organization, R&D, Cloud organization, and Technical Support to ensure proper scope, resource pools, and dependencies are being defined and developed properly.

Day-To-Day Responsibilities:

• Lead and manage multiple projects to ensure the realization of value, quality, and on-time delivery of defined scope
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Communicate project status regularly to various stakeholders
• Perform risk management to mitigate potential risks
• Develop and manage detailed project plans to monitor and track progress
• Perform cost analysis and establishing cost optimization projects
• Drive and track maintenance coordination activities
• Drive and track customer execution activities
• Drive the continuing evolution of existing processes and tools
• Drive the ISO certification as well as internal and external audits
• Managing changes to project scope, schedule, and costs using appropriate verification techniques and change management processes

Requirements:

• Proven experience managing large, complex programs
• Proven project management experience of SaaS Implementations
• Strong leadership, escalation management and problem solving skills across cross-functional and distributed teams
• Excellent communication skills (written and verbal)
• Strong working knowledge of project management software tools and methodologies
• Bachelor’s degree and 5+ years of Project Management experience
• Ability to operate independently with high visibility and accountability
• U.S. Citizen - This position requires eligibility under U.S. Government export control regulations and federal customer requirements; therefore, applicants must be U.S. citizens

Preferred:

• Experience with Windchill, PLM upgrades, or implementations
• Experience with SaaS transformation programs
• PMP or equivalent certification
• Experience in Enterprise software industry

Skills and knowledge:

• Leadership
• Planning
• Developing and Tracking Budgets
• Working knowledge of the Microsoft Office Suite
• Solid organizational and analytical skills
• Risk Management
• Detail oriented

Why PTC?

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.