Health Related Social Needs Community Health Worker

Description

Title:                      Health Related Social Needs Community Health Worker 

Reports To:         Community Health Response Manager 

Classification:    Full-Time 1.0 FTE, Non- Exempt

Location:              Portland, OR

Compensation:  $23.08 - $24.60 hourly DOE

ORGANIZATION BACKGROUND

Latino Network’s mission is to provide transformative opportunities, services, and advocacy for the education, leadership, and civic engagement of our youth, families, and communities. Our work springs from the core belief in Latino community self-determination that is, the ability of community members to participate meaningfully in the decisions that affect their lives and the lives of their families. We actively partner across a variety of city, county, state, and community organizations to deliver training and support, a wide range of services, as well as influence policy.

BENEFITS & PERKS

Latino Network provides a generous benefits package that includes:

• Health Plans including Medical, Dental, Vision, and Alternative Care
• FSA - Flexible Spending Account for Medical & Dependent Care expenses
• 401k Plan with Match 
• Employee Assistance Program
• Employer sponsored Life, AD&D, and Long-Term Disability Insurance
• Paid Leave (Vacation, Sick, Sabbatical)
• Self - Care perks
• Team and family events

POSITION DESCRIPTION

Community Health Workers (CHWs) are frontline public health workers who are trusted members of and/or have an unusually close understanding of the community served. This trusting relationship enables CHWs to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. 

The Health Related Social Needs  Community Health Worker will work with community members  virtually and in-person at walk-up clinics or community outreach events such as but not limited to:  safety-net clinics, shelters/missions, libraries, DHS offices, health fairs, and employment offices.

This position requires a bilingual, flexible, self-directed person, with bi-cultural familiarity who is excellent at handling various situations. They must have strong skills to search and resource needed information. The CHW must be able to empower clients to manage their health and to face difficult health issues and overall wellbeing to expand on housing and other services. 3 years of relevant experience and knowledge of the health care system and social service resource navigation is required. 

RESPONSIBILITIES

The Health Related Social Needs CHW will provide the following services, including, but not limited to:

• Conduct community outreach and education at community events to promote HRSN services
• Perform internal assessments to determine eligibility for HRSN services, including verifying OHP enrollment, income, housing stability, and medical needs.
• Submit requests for HRSN services to CCO on behalf of eligible clients.
• Assist clients in collecting required documents such as income verification, lease agreements, housing arrears notices, W9 forms, and utility bills, acting as a liaison with landlords and utility companies.
• Submit HRSN service requests to 211 for review, monitor applications through Unitus, and provide clients with updates during the review process.
• Support clients with immediate basic needs and guide them through resource navigation while their applications are processed.
• Receive approved HRSN service referrals through Unitus from CCO.
• Provide tenancy support, utility payments, assistance with client arrears, housing modifications for severe weather, eligible home repairs as per HRSN contracts, referrals for nutrition support and medically tailored meals, and other referral benefits as applicable.
• Maintain detailed documentation and notes of client interactions and support provided.
• Enter client/referral data into Latino Network’s Efforts to Outcomes database, Unitus, and other databases when necessary.
• Track and manage data collection related to applications and interactions with clients.
• Ensure accurate and timely data entry for time spent for Medicaid reimbursement based on time spent with each individual client, based on services provided.
• Refer eligible participants and households to Latino Network OPH CHW Assister in Oregon Health Plan via online or paper applications, renewing/re-enrolling existing OHP members, and updating changes to client accounts. Ensure the information is accurate, complete, and legible.
• Ability to patiently wo