VIP On-Site Service Specialist

Location:

Vaesteras, Vastmanland County, Sweden

Job ID:

R0035961

Date Posted:

2023-12-13

Company Name:

HITACHI ENERGY SWEDEN AB

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

Are you looking for a job where your service minded personality and your knowledge in various IT solutions is combined? Here is the next step in your career! 

 

As our VIP On-Site Service Specialist, you will be responsible to provide White Glove (VIP) support Hitachi Energy Management Team in Västerås, Sweden. Primary responsibilities include desktop & meeting support, application support, conferencing, mobility, working with 3rd party vendors, and drive issue resolutions with the extended IT teams. In other words, a communicative problem solver that will be a very important member in our organization.    

 

Your responsibilities 

• Serve as the primary point of contact for IT problems to the Executive team and their assistants for flexible working hours 
• Independently make on-site and remote analysis and resolution of complex desktop/mobility problems and implement solutions 
• Ensure a high level of customer service to establish trust and maintaining confidentiality 
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software 
• Interact with IT functional groups and collaborate cross-functionally 

 

Your background 

• Degree in information technology (or similar) or equivalent experience 
• You are flexible and enjoy problem solving  
• Experience in desktop support and of IT Executive (or White Glove) support  
• You have good communication skills and the wish to work in a dynamic and multicultural environment 
• Previous experience with an ITSM tool, preferably ServiceNow, and knowledge of diagnostic tools and core applications (e.g. Office365) is qualifying 
• Speaks and writes fluently in Swedish and English, as both languages are used in the role  

 

More about us 

 

Are you ready to join Hitachi Energy for a career with no limits and a place where you can be yourself? We are ready for you.  

 

Applications will be reviewed on an ongoing basis, so don’t delay – apply today. Last day to send in your application (with CV and personal letter) is 11th of May.  

 

Recruiting manager: Gustav Göransson, Gustav.goransson@hitachienergy.com will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Bo Westman, +46 107-38 38 04, Ledarna: Christer Fridlund, +46 107-38 29 12; Unionen: Karin Ulvemark, +46 730-70 01 20. Any other questions can be directed to Talent Acquisition Partner: Fredrik Söder +46 72-209 81 32.