Senior IT Operations Engineer

We are looking for a Senior IT Operations Engineer to join our team!

The Job holder will be responsible for delivering, maintaining, and operating systems & platforms as well as maintaining, running and monitoring the IT ecosystem from infrastructure and application perspective. The position reports to the Head of IT.

Responsibilities

• Monitor the performance and availability of IT systems (incl. servers, networks, storage) and applications to identify and resolve issues proactively.
• Manage production incidents and problems and coordinate their timely resolution with internal teams, vendors and service providers.
• Maintain, run and monitor batch processes & job schedules of the solution applications.
• Analyze system logs and data to identify trends, patterns, and potential issues, and take necessary actions to address them.
• Define, document and maintain accurate records of IT operations procedures, and troubleshooting steps for reference and knowledge sharing.
• Manage changes & releases of infrastructure and software, in collaboration with the product and technical delivery teams.
• Manage and monitor SLAs of business & technical services, internally developed or provided by 3rd parties.
• Manage and maintain monitoring tools and systems to ensure timely detection of anomalies and performance bottlenecks.
• Assess infrastructure, applications and processes, and collaborate with cross-functional teams to both identify areas for improvement and propose solutions to enhance efficiency and reliability.
• Maintain IT asset management and configuration repositories.
• Perform regular system maintenance operations, including patching, upgrades, and backups, following established change management procedures.
• Manage IT vendors and lifecycle of IT provisioning from 3rd parties (evaluation, procurement, delivery, audit).
• Respond to and resolve information and service requests from end-users, providing timely technical support and troubleshooting.

Requirements

• Minimum 5 years’ experience in a similar role with responsibility of production workloads.
• Hands-on IT Operations experience on Azure workloads, will be considered a plus.
• Highly experienced in incident & problem management.
• Experience in management of batch processing & job scheduling tools.
• Hands-on experience in the setup and maintenance of IT Service Management tools, e.g. Jira, ManageEngine, or other.
• Excellent interpersonal, listening & negotiation skills.
• Strong verbal and written communication skills.
• Keen eye on detail.
• Problem solving attitude.

Benefits

• Competitive salary based on experience and skills
• Medical and life insurance plan| Employer - sponsored
• Pension plan | Employer - sponsored
• Participation in impactful international projects from both technological and business aspects.
• Opportunities for professional and personal development through activities, training, events, conferences.
• Onboarding support from a dedicated Buddy.

Diversity, Equality, Inclusion, Belonging

• We are an equal opportunity employer with a commitment of providing a work environment that respects the dignity and worth of everyone.
• We recognize and value the benefits and strengths that diversity brings to our employees, and we thrive in an environment that encourages respect and trust.
• We welcome and celebrate each unique characteristic a person holds (including, disability, gender identity or expression).

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