Senior Representative, Sales

About us

 

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid.  In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Senior National Account Representative for our Customer Solutions Sales department in Worcester, MA but the role can be based in any other MA office location. 

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery and carbon reduction today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

 

Job Purpose

 

The primary purpose of this position is to strengthen National Grid’s relationships with our National Account customers in Massachusetts region with the intent of increasing awareness around customer solutions including but not limited to energy efficiency, carbon reduction, electric charging stations and demand response along with delivery of future National Grid products and services to the segment. The successful candidate would need to effectively respond to other business needs of National Account customers.  The goal is to ensure high levels of customer satisfaction and to deliver mutually beneficial energy solutions and services effectively.

 

Key Accountabilities

 

• Develop/maintain relationships with Energy Decision Makers
• Promote and sell energy efficiency programs and new products and services to National Accounts to meet Energy Efficiency and other sales goals within budget.
• Encourage participation in National Grid’s Electrification and Energy Efficiency Programs
• Develop expertise with National Grid’s Electrification and Energy Efficiency Programs and advise customers and trade professionals regarding these programs.
• Become proficient with the Gridforce.com customer relationship and trade ally management tool in order to:
  • Maintain customer & trade ally contact information and account hierarchy.
  • Track and progress projects through the sales pipeline 
• The National Account Representative will need to facilitate strong internal relationships with Marketing, Sales Support, Operations, Customer & Community Teams (JDx), Managed Account Services, Program Strategy, Program Execution and other Company departments as needed.
• Use Account Planning and Market Segmentation to develop and implement strategies to maintain exceptionally high customer and client satisfaction levels, while driving participation in Company programs
• Effectively build and strengthen long term business relationships in an increasingly complex and competitive and regulatory environment
• Conduct critical analysis of customer data, develop and implement recommendations which support the retention and/or expansion of revenues for the company and increase customer satisfaction.
• Identify non-traditional methods for achieving sales and retention goals that may entail new product sales, turn-key services, performance contracting, shared savings projects and third-party partnerships
• Advocate for enhanced reliability to drive both attraction and expansion of certain commercial and industrial customers
• Ability to research industry trends (utility and customer industries) which may have a direct impact on the Company’s ability to provide competitive, value-added services or which may impact key account customers individually or by market segment
• Actively represent the company in industry, trade, and/or community associations that can enhance the company profile
• Attend meetings outside of normal business hours when necessary and make public presentations as required
• Take on other responsibilities as required including but not limited to: on-call duties, storm restoration efforts, and the handling of elevated customer and stakeholder complaints
• Meet and uphold all corporate environmental, ethical and safety requirements and goals

 

Qualifications

 

• A Bachelor’s degree in business, marketing, finance, economics or engineering is preferable, and at least 3-4 years of relevant industry or business experience is required. Individuals with significant progress towards a Bachelor’s degree with strong experience may be considered..
• Must have a thorough working knowledge of the energy industry including and understanding of the changing regulatory and economic climate the Company will operate in.
• Must possess strong business skills in order to interact with senior management level executives of exter