BU Program Manager, AI Solutions

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The BU Program Manager, AI Solutions will oversee the strategic alignment between PRISM product roadmap and NBCUniversal Business Units.  The successful candidate will partner with the BU Stakeholders, Product and Engineering teams to ensure the successful execution of AI programs as well as process improvement activities in support of their respective BU. They will own the delivery of AI solutions and operational support inclusive of Intake process, discovery, scope, defining project phases and budget for initial build & on-going support, across each BU and Prism.   This role is also responsible overseeing service delivery, program delivery, and AI operational support – representing services across Prism.

The BU Program Manager, AI Solutions will be responsible for ensuring that there is a clear, centralized process for AI initiatives intake, prioritization and value stories for their individual BU, Technical Project or Program. The Program Manager will be responsible for cost, schedule, performance, and execution of specific BU AI Programs.  

Responsibilities:

• Lead and deliver AI solutions and operational support for the BUs, Prism Technologies or Key Projects
• Maintain a short\long term roadmap that aligns with the overall BU, Prism Technologies and Key Initiatives
• Ensure process alignment for BAU tasks and issue resolution
• Drive the end-to-end delivery of strategic AI initiatives in support of the BU
• Own the delivery of AI solutions and operational support inclusive of discovery, scope, defining project phases and on-going support inclusive of hyper-care & BAU transitions
• Be a knowledgeable expert who can represent the capabilities of Prism AI technologies in the evolution of the business strategy
• Influence, develop and align both near-term and long-term roadmaps for each BU by effectively scoping requirements, assessing LOE, and prioritizing requests
• Oversee service delivery, program delivery, and AI Solutions operational support – representing services across Prism & O&T
• Serve as the primary strategic partner for both internal and external partners across the BUs
• Provide clear communication on requirements, risks, impacts and strategy across various audiences inclusive of engineering, product, and cyber working teams as well as senior, executive leadership
• Ultimately communicate effectively at all levels, manage risk and issue mitigation
• Strong integration across multiple executive business partners and senior leadership and be available for any engagement needs
• Be relied on to provide guidance to Prism teams on behalf of the business
• Coordinate project status meetings to monitor project health and budget, provide senior supervision, and serve as an escalation point when major issues emerge
• Serve as a subject matter expert for his/her BU or program and provide technical guidance on existing platforms and business processes to project teams
• Work with business leads to secure project acceptance, hand-off from implementation to operational teams, and to ensure adoption of new platforms
• Standardize t